There’s a lot of talk about artificial intelligence these days, with one of the buzzwords being “generative AI.” AI has already started to make its mark on our daily lives and will have an increasingly significant impact in the coming years. This also applies to the casino industry, where AI is already making its way into gaming. We’ve taken a closer look at how this and other trends are changing the casino product as we know it today.
How AI is impacting the casino industry
Hardly a day goes by without a mention of AI in the Norwegian media. Norway’s largest online newspaper, VG, has already started publishing AI-powered content, and leading online retailers have started using the technology to help customers plan their purchases. AI is also increasingly being used in customer service for reputable companies. We’re still only in the early stages of AI being on the verge of entering the daily lives of Norwegian consumers.
We are already seeing some manifestations of artificial intelligence in the casino industry. Many online casinos have decided to replace human customer support with chatbots. Not just ones that can answer the simplest questions, but ones that are intelligent in the sense that they learn and improve. This is how they evolve from answering the simplest questions to being able to process more complex ones. We are talking about “generative AI” in the best possible sense. Read about the potential health benefits of online gaming on this resource - https://www.medisin.no/annonsorinhland/potensielle-helsemessige-fordeler-ved-onlinespill/.
Casinos are also starting to use artificial intelligence to manage the huge amount of data they have. About which games you spend your money and time on, and which bonuses attract our attention. Artificial intelligence not only helps to sort through all this information, but also to use it more intelligently. This can lead to game recommendations that match your history and personalized bonuses tailored to the rewards you want to receive.
Virtual Reality Could Be the New Reality
If there’s one type of casino that’s good at doing things in new and innovative ways, it’s the new casino. The challenger role that new online casinos are happy to take on means they’re the first to embrace new technologies. Not just in artificial intelligence, but also, for example, in the use of virtual reality (VR). It’s long been predicted that this would play a bigger role in our daily lives, and now it could actually happen. With Apple releasing its VR headset, it could quickly be the start of something big. Just as it changed our habits around mobile phones and other wireless “duplicated things.”
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Imagine putting on a pair of virtual reality glasses and entering a virtual world of a casino. When you walk through the door, whether from the comfort of your own living room or on the go, it feels like you are walking through a casino floor. On the left you see a variety of slot machines, on the right you see casino games with live dealers. When you decide to open a game, you are offered the same experience as in a regular online casino, but much better integrated.
If you decide to take a break from playing, in this virtual world you can chat with other players you will find in the casino, or visit a kiosk and buy a snack that will soon be delivered to your door. It may seem like a futuristic world that is light years away from us, but it is not. With the Metaverse and everything that is happening now in virtual reality technology, it is much closer than you think. The first virtual reality and fully secure casinos have already opened their doors. The world as you know it today could be completely different tomorrow.