Travel

In the competitive world of hospitality, standing out means creating an environment where every guest feels welcome and valued. Industry insights from a seasoned Founder and a dedicated Hotel Manager provide actionable strategies for enhancing accessibility and inclusivity. Discover why focusing on staff training and awareness is crucial and how incorporating universal-design principles with empathy can transform guest experiences. With four expert insights, this article offers a comprehensive guide to making your hotel more inclusive for all guests.

• Focus on Staff Training and Awareness
• Create Memorable, Inclusive Guest Experiences
• Prioritize First Impressions with Warm Welcomes
• Incorporate Universal-Design Principles with Empathy

Focus on Staff Training and Awareness

Here is my advice for hotels looking to improve accessibility and inclusivity for all guests:

Focus on staff training and awareness. Educate all employees—from front desk to housekeeping—on how to respectfully assist guests with various needs. This includes using appropriate language, offering help discreetly, and understanding different types of visible and invisible disabilities.

Some specific measures hotels can take:

– Ensure your website and booking engine meet Web Content Accessibility Guidelines (WCAG). Provide detailed info on your accessible rooms and amenities.

– Have adaptive equipment available, such as portable hearing-loop systems, shower chairs, grab bars, visual alarms, etc.

– Provide alternative formats for printed materials like braille, large print, and audio. Include braille on room numbers and elevator buttons.

– Allow service animals in all areas of the hotel. Have a relief area on property.

– Train dining staff on common food allergies and intolerances. Offer menu items for various dietary needs.

– Make public spaces accessible, including stepless entries, wide doorways, and wheelchair seating in lounges and meeting rooms. Install a pool lift.

– Partner with local disability organizations for feedback and ongoing accessibility audits.

The key is being proactive, considering the full spectrum of guest needs, and empowering staff to provide dignified, equitable service to everyone. Inclusivity benefits all guests and will differentiate your hotel.

Benjamin Verot
Founder, HotelMinder

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Create Memorable, Inclusive Guest Experiences

Hotels looking to improve accessibility and inclusivity must prioritize creating memorable experiences for all guests, regardless of physical abilities or backgrounds. One key is recognizing that accessibility isn’t just about compliance; it’s about making every guest feel welcome and valued. A memorable experience can leave a lasting impression, much like my recent stay at a hotel in Dallas with fresh herbs growing in the lobby. At checkout, I was invited to take some herbs home. I didn’t need them, but the thoughtfulness and uniqueness of the gesture stuck with me. Similarly, over ten years ago, I stayed at a hotel in Palm Springs where donut decor lined the walls—guests could grab and go, creating a playful and unforgettable moment. These are the kinds of experiences that, when combined with inclusivity, leave a lasting impression.

To improve accessibility, hotels should go beyond the basics of ADA compliance. This means offering features like wider doorways, ramps, accessible bathrooms, and Braille on elevators while also providing visual and auditory aids. Equally important is ensuring accessible rooms are as stylish and thoughtful as others, not treated as an afterthought. Inclusivity can be enhanced by offering gender-neutral restrooms, multilingual staff, and culturally diverse menus. Providing such experiences and training staff in cultural sensitivity fosters an environment where all guests feel welcome.

The Moxy East Village in New York City is an excellent example of a hotel that combines accessibility with memorable guest experiences. Its rooms are wheelchair-friendly with roll-in showers and adjustable-height beds, and its website is fully ADA compliant for easy booking. Moxy also offers gender-neutral restrooms and multilingual staff, making it a welcoming space for everyone. This shows that accessibility and inclusivity don’t detract from a guest’s experience; they enhance it.

Combining thoughtful design, inclusive practices, and memorable touches creates a genuinely welcoming environment for hotels looking to improve. Accessibility shouldn’t feel like a compromise, and inclusivity should be seamlessly integrated into every guest interaction. When hotels achieve this, they provide better service and ensure every guest leaves with a positive, lasting impression.

Tammy Levent
Founder & CEO, Elite Travel Management Group, Inc.

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Prioritize First Impressions with Warm Welcomes

It’s simple, it’s profound, and it matters the most: “the first impression.” My mantra is “It isn’t what you say, but how you say it.” It is a warm welcome lobby with a smile, a cozy scent, and an eagerness to assist a guest. Keep it simple and uncluttered, clean and fresh in guestrooms with a hint of lavender scent, and fluffy pillows to unwind from your long working or touristy day.

Johanna BellaicheHotel Manager, The Jewel hotel

Incorporate Universal-Design Principles with Empathy

Creating a genuinely welcoming environment begins with empathy and understanding. Hotels ought to prioritize accessibility by incorporating universal-design principles. However, accessibility extends beyond mere physical modifications, such as ramps and accessible rooms. It also involves providing comprehensive training to staff that surpasses basic inclusivity principles, as well as actively soliciting feedback from diverse guests. Such initiatives can transform a stay into a memorable experience for all. The objective of these efforts is to ensure that every staff member understands the significance of empathy and inclusivity in service. To truly enhance accessibility and inclusivity, hotels should strive to cultivate environments in which both staff and guests feel authentically acknowledged and valued. This approach entails fostering a culture of active listening, where feedback from all individuals—particularly those with varied needs—is regularly sought and integrated into service improvement initiatives.

Nikos Fokos
Hotel Manager, Numo Hotels & Resorts

In the high-stakes world of sales, every conversation matters. Hear from top experts like a Founder and a CEO who share their proven strategies to turn objections into opportunities. Discover why the empathize-and-reframe technique is a game-changer and wrap up with how acknowledging concerns can make all the difference. Dive into these nine invaluable insights to elevate your sales game.

• Use Empathize-And-Reframe Technique
• Apply Feel-Felt-Found Technique
• Combine Active Listening With Empathy
• Validate Concerns With Real-Life Examples
• Address Concerns Proactively
• Highlight Long-Term Value
• Demonstrate Value Over Cost
• Understand Specific Pain Points
• Acknowledge Concerns With Feel-Felt-Found

Use Empathize-And-Reframe Technique

As a consultant who’s worked with numerous startups, I’ve encountered my fair share of objections during sales pitches. One method that’s consistently proven effective is what I call the “empathize-and-reframe” approach. Here’s how it works: First, I acknowledge the client’s concern, showing that I truly understand their perspective. Then, I reframe the objection as an opportunity or a problem we can solve together.

For example, I once had a potential client who was hesitant about our pricing. Instead of immediately jumping to defend our rates, I said, “I completely understand your concern about the investment. Many of our most successful clients had similar thoughts initially. Let’s take a step back and look at the bigger picture—what would achieving your fundraising goals mean for your business?” This shifted the conversation from cost to value, allowing us to discuss the potential return on investment.

Another time, a startup founder objected that they didn’t have time for our full program. I responded, “I get it. Time is your most precious resource right now. That’s exactly why our program is designed to save you time in the long run by avoiding common pitfalls and accelerating your progress. How much time do you think you’d save if you could nail your pitch and secure funding in half the time?” This reframing helped the founder see our service as a time-saver rather than a time-consumer.

These approaches have often turned potentially lost deals into successful partnerships. The key is to listen actively, show genuine empathy, and then guide the conversation towards the value you can provide.

Niclas Schlopsna
Managing Consultant and CEO, spectup

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Apply Feel-Felt-Found Technique

Overcoming objections in sales is crucial for successful client interactions. The “Feel-Felt-Found” technique can help; it involves empathizing with the client’s concerns, sharing relatable experiences from others, and highlighting positive outcomes. For instance, if a client worries about costs, a salesperson should first validate their feelings and then relate how other clients had similar doubts but ultimately found value in the investment.

Mohammed Kamal
Business Development Manager, Olavivo

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Combine Active Listening With Empathy

One effective method I’ve employed to overcome objections during sales pitches is active listening combined with empathy. When potential clients express concerns—whether about pricing or product fit—I make sure to acknowledge their feelings first before responding. For instance, if a client says they are worried about costs being too high compared to competitors, I might say, “I completely understand your concern about budget constraints; many of my clients have felt similarly before working with us.”

After acknowledging their concern, I then pivot by highlighting how our solution delivers long-term value that justifies the investment. I share specific case studies or testimonials from similar clients who experienced significant ROI after implementing our product or service. This approach not only addresses their objection directly but also reinforces trust by showing that I genuinely care about their needs.

By using active listening and empathy as tools during sales conversations, I’ve successfully turned objections into opportunities for deeper discussions about how we can meet clients’ needs effectively. This method has often led to closing deals where clients initially hesitated due to concerns about cost or fit.

Azam Mohamed Nisamdeen
Founder, Convert Chat

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Validate Concerns With Real-Life Examples

As an experienced florist, one effective method I’ve used to overcome objections during a sales pitch is the “feel-felt-found” technique. When a customer expresses hesitation about the price of a floral arrangement, for example, I acknowledge their concern by saying, “I understand how you feel; many of my clients have felt the same way when they first saw our prices.” This approach validates their feelings and creates a connection. I then share a story about another customer who initially hesitated but ultimately found that the quality and longevity of our arrangements were well worth the investment. By relating their objection to someone else’s positive experience, I help shift their perspective.

This technique often turns the conversation around because it not only addresses their concern but also builds trust. Customers appreciate hearing real-life examples that resonate with their situation. As we continue discussing their needs and preferences, I can highlight the unique features of our arrangements—like premium flowers or personalized designs—that justify the price.

Sophie Marasco
Founder, Thanks A Bunch Florist

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Address Concerns Proactively

One method I’ve used to overcome objections during a sales pitch is to address potential concerns right from the start of the conversation. I like to connect with clients by interviewing them to determine their vacation needs. This builds rapport and helps me understand what they’re genuinely looking for. By proactively addressing objections, I ensure that there are no surprises by the time we get to the booking stage.

For example, I’ll say, “If I can provide everything you’re looking for—your budget, accommodations, tours, and any special requests—is there anything that would hold you back from booking with us today?” By phrasing it this way, I address any hesitations upfront, and if they respond “no,” it’s easier to move forward confidently. The client has already agreed and is less likely to contradict themselves later on. This method shifts the conversation from uncertainty to commitment, making it easier to close the sale.

Another example is handling budget objections. If a client hesitates over price, I ask them, “What’s more important to you—saving a bit upfront or having an unforgettable vacation where everything exceeds your expectations?” This positions the conversation away from cost and focuses on the value of their experience. When clients realize they’re not just booking a trip but creating memories, it helps shift their perspective. Turning the focus to the overall value and quality means that clients are more willing to stretch their budget and move forward with the booking.

Ultimately, overcoming objections is about understanding what motivates your client and addressing those motivations directly and confidently, all while building trust.

Tammy Levent
Founder & CEO, Elite Travel Management Group, Inc.

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Highlight Long-Term Value

During a sales pitch at QCADVISOR, a client expressed concerns about the cost of our services. Instead of pushing back, I focused on demonstrating the long-term value by highlighting case studies where our solutions saved clients significant time and resources. By shifting the conversation to the ROI they could expect, the client saw the potential benefits, and we successfully closed the deal. This approach of addressing objections with tangible results helps turn conversations around.

Habib Rkha
Founder, QCADVISOR

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Demonstrate Value Over Cost

During sales pitches at 3ERP, I often encounter objections related to pricing. To address this, I focus on demonstrating value rather than just cost. For instance, I share case studies that highlight our successful projects and the long-term ROI clients have experienced. By quantifying the benefits and showing how our solutions save time and reduce costs over time, I’ve been able to shift the conversation from price to value. This method has resulted in a 40% increase in closing rates, as clients see the tangible benefits of our services.

Ronan Ye
Founder, 3ERP

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Understand Specific Pain Points

One effective method I’ve used to overcome objections during a sales pitch is active listening. When a potential client raises concerns, I focus on truly understanding their specific pain points before responding.

For example, during a recent pitch, a client expressed doubts about the cost of our machinery. I took the time to ask probing questions, uncovering that their primary concern was long-term ROI. By addressing their concerns and demonstrating how our equipment could lead to significant cost savings and increased efficiency over time, I was able to shift the conversation. This approach not only alleviated their fears but ultimately resulted in a successful sale and a strengthened relationship.

Cameron Lee
CEO, ACCURL

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Acknowledge Concerns With Feel-Felt-Found

During a sales pitch at Pheasant Energy, I often use the “feel-felt-found” method to address objections. For example, when a client expressed concerns about the upfront investment, I said, “I understand how you feel. Others have felt the same, but what they found was that the long-term cost savings far outweighed the initial expense.” This approach acknowledges their concern while shifting the focus to positive outcomes, which helped turn the conversation and ultimately close the deal.

Ryan Moore
Founder & CEO, Pheasant Energy

Ever wondered what it takes to create a truly memorable customer success story? In this blog post, a CEO and a creative director share their most impactful experiences in customer success. From boosting the integrity of a Kickstarter campaign to transforming the success of a diplomatic forum, the insights cover a diverse range of industries and challenges. Read on to discover seven unique and compelling stories that highlight the art and science of exceptional customer service.

• Boosted Kickstarter Campaign Integrity
• Empowered Wellness Journey
• Resolved Production Backlogs
• Elevated Brand Presence
• Secured Dream Home
• Saved Client’s Life
• Transformed Diplomatic Forum Success

Boosted Kickstarter Campaign Integrity

We produce videos for our clients, and most of the time, we are producing commercials and content for established brands and businesses. However, every now and then, we are able to provide our services to support good causes and things we are personally passionate about.

A standout story for me is one of these times, where we heavily discounted our costs to help a Kickstarter campaign launch a sustainable product into the world.

Our commercial-level content massively boosted the integrity of the campaign and was instrumental in helping the product become a reality. While the profitability was low, it was the personal fulfillment and pride derived from the successful project that was the key takeaway.

Ryan Stone
Founder & Creative Director, Lambda Video Production

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Empowered Wellness Journey

One of the most memorable customer success stories at Teami Blends comes from a woman struggling with her wellness journey. She reached out to us after trying various products unsuccessfully, feeling frustrated and discouraged. She gave our detox tea a try, hoping for a change but not expecting much.

A few months later, she wrote to us sharing her incredible transformation—not just physically, but mentally and emotionally. She told us how using our detox products had helped her feel more energized and confident, and it kick-started her journey towards a healthier lifestyle. She even mentioned that she started focusing on self-care more and shared how her new routine positively affected her work-life balance and family life.

What stood out to me wasn’t just the physical results she achieved, but how her mindset shifted. She went from feeling stuck and hopeless to feeling empowered and capable of taking control of her health. Stories like these remind me why we do what we do at Teami Blends. Seeing our products make a significant difference in someone’s life makes all the hard work worthwhile.

Daisy Cabral
Dynamic CEO, Bella All Natural

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Resolved Production Backlogs

One of the greatest customer success stories I can ever remember happened when we worked with a client in the paper industry that was struggling with constant production backlogs. They were wasting so much money because of the outages, and customers began complaining. Upon our intervention, it turned out to be an issue with their web-stress in production that they had not noticed for months. We assisted them by making tinkering adjustments to the tools and conditions that held the stress.

Their downtime had declined significantly, and production efficiencies in general increased. This struck me because, aside from the tech fix, their business and brand were hit hard. Within a few months, they had gained back their customers’ confidence and even some new customers because they were able to promise more consistent delivery times.

Alex LaDouceur
Co-Founder, Webineering

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Elevated Brand Presence

One of our most memorable customer-success stories involved a small business looking to elevate its brand presence in a competitive market. They approached us seeking assistance with their overall marketing strategy, as they struggled to articulate their unique value proposition.

We began by working closely with them to understand their vision, target audience, and brand values. Through collaboration, we developed a comprehensive content strategy that included engaging copy for their website and social media platforms. We focused on storytelling to showcase their passion and commitment to quality, which resonated well with their audience.

The results were remarkable. Within a few months, the business saw a significant increase in website traffic and social media engagement. Most importantly, their sales improved, allowing them to expand their operations and reach new customers.

What stood out about this success story was the deep partnership we formed with the client. Their gratitude and enthusiasm for the positive changes reinforced our belief in the power of effective communication. Witnessing their growth and knowing we played a role in their journey was incredibly fulfilling and highlighted the impact of strategic marketing and storytelling.

Josh Bluman
Co-Founder, Hoppy Copy

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Secured Dream Home

Each client and transaction is unique, but there is one particular success story that stands out in my mind. It was with a young couple who were looking to purchase their first home together. They had been searching for months, but couldn’t seem to find anything that met their criteria within their budget. After multiple failed attempts at placing offers on houses they loved, they were feeling discouraged.

Then, one day, they came across a listing that seemed too good to be true. It checked off all the boxes on their wish list and was well within their price range. However, as soon as I saw the listing, I knew it would be a competitive bidding situation. Despite the odds, we decided to go for it and submitted an offer. To our surprise, their offer was accepted! The couple was overjoyed and couldn’t believe they had finally found their dream home.

However, the joy was short-lived as we soon discovered some major issues during the inspection process. The sellers were unwilling to negotiate on repairs, and the couple was faced with a difficult decision. They didn’t want to lose their dream home, but they also didn’t want to take on such significant repairs themselves.

Mike Otranto
President of Aqusitions, Wake County Home Buyers

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Saved Client’s Life

One of my most memorable customer success stories involved a client, Dodge Melkonian, a retired Air Force major, who faced a life-threatening situation after breaking his hip on a cruise near the Turkish-Syrian border. The cruise line had left him stranded, and he desperately needed medical help. It quickly became apparent that this was more than just a typical travel emergency—a matter of survival.

My team, including my dedicated agent and our ground tour operator, immediately sprang into action. We worked tirelessly to coordinate with local authorities, hospitals, and even the U.S. government. We were with him at every step, from arranging urgent blood transfusions to securing the funds needed for his care and translation services. There was no hesitation; we focused on getting Dodge the help he needed and ensuring he felt supported despite being in a challenging and unfamiliar environment.

The process involved liaising with the military to ensure his safe transport, arranging medical procedures, and staying in constant contact with his family and local health providers. It wasn’t just about managing logistics but providing reassurance and hope in a frightening situation. My team and I never left his side, and our dedication and quick actions ultimately helped save his life.

This story stands out because it wasn’t about financial success or a luxurious trip but about the profound impact we could have by going beyond typical client service. For me, this experience reinforced that success in the travel industry isn’t just about bookings—it’s about the well-being and safety of our clients, even in the most extreme situations. Being able to help Dodge and knowing he made it home safely remains one of the proudest and most meaningful moments in my career.

Tammy Levent
Founder & CEO, Elite Travel Management Group, Inc.

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Transformed Diplomatic Forum Success

As for the most touching stories of successful customer cooperation, the case when a client faced challenges related to the organization of a huge diplomatic forum, top of all, impressed me.

In this case, they approached us with the view that developing such a project would be very complicated. It was reassuring to have our team at Taskroid fully support HR planning and management while organizing their diplomacy staff training.

Of course, what made this experience so special was the change that was seen at the end of the show. The client’s self-confidence increased greatly as we helped them through the process of developing strategies and offered diplomacy training plans fitting their needs.

What they once considered a potentially big flop emerged to be an incredible success. Not only did we get lots of good feedback from the attendees, but we also got lots of business from the key diplomatic attendees of the functions.

What was clearly illustrated most was that our services are capable of providing a once-and-for-all fix. Knowledge is power; hence, we enshrined a lasting victory for the client by providing them with skills they could apply in the future, thereby gaining worthwhile success.

How they appreciated after we were done, alongside the new confidence we noted in them, made this among the most informative experiences for our team.

Fawad langah
Director General, Best Diplomats

In the face of adversity, effective leadership is defined by the ability to adapt, strategize, and turn challenges into opportunities. Whether it’s transitioning to telehealth or navigating global crises, these stories of overcoming challenges demonstrate the power of resilience and strategic thinking. From educating clients on the benefits of new models of care to facing algorithm changes or supply chain disruptions head-on, each leader showcases how obstacles can pave the way for growth and innovation.

1. Educating Clients on Telehealth Benefits

A major obstacle that nearly derailed my business occurred when we transitioned to a fully telehealth model for our physiotherapy clinic.

When we made the shift to telehealth, many of our long-term clients expressed hesitation or outright declined to transition to virtual consultations. This led to a sharp drop in appointments, and it felt like the business was losing its foundation.

To navigate through this challenge, we rethought our approach to patient engagement and trust-building. First, we made it a priority to educate our existing clients about the benefits of telehealth. We created informative webinars, email campaigns, and blog posts to demonstrate how telehealth could provide effective treatment, even without in-person contact. We highlighted how our personalized assessments and follow-ups could be just as valuable remotely.

Secondly, we introduced a free initial telehealth consultation, giving new clients a chance to experience the platform without financial commitment. This allowed them to see firsthand that telehealth was not just a makeshift solution but a viable, effective way to manage their recovery and health.

In parallel, we ramped up our marketing efforts, using targeted Google Ads to capture new clients who were actively searching for telehealth services. The combination of educating our existing base and expanding our reach to new clients paid off.

The outcome was a steady rebuild of our client base, and within six months, we had not only recovered but expanded our services to new regions. Telehealth is now a core strength of our business, and it opened up opportunities we hadn’t considered before.

Piotr Lewandowski, Physiotherapist & Exercise Scientist, Sports Physio Online

2. Adopting Holistic SEO After Algorithm Update

Facing the risk of derailment, particularly as an online business, can be a harrowing experience. A significant pitfall we encountered was in 2011, during the time of Google’s major “Panda” algorithm update. Over 12% of search results were affected, and several of our clients’ rankings took a hit. 

Despite the immediate panic, we managed through by focusing on adopting a more holistic approach to SEO. We quickly expanded our strategies beyond keywords and links, focusing more on the quality of content and the overall user experience. The immediate aftermath was tough, with a drop in the rankings and the associated business impact. However, the long-term outcome was greatly positive. 

As a result of the repositioning, we not only managed to recover our clients’ rankings but also improved their organic traffic and user engagement. The incident taught us a valuable lesson about overcoming challenges: to always be adaptive and to see challenges as opportunities for betterment.

Jim Kreinbrink, CEO, Hyper Dog Media

3. Restructuring After Misguided Hiring Decision

One of the toughest obstacles I faced was when I hired a friend to run the civil construction side of my telecommunications business. At the time, the business was expanding rapidly, and I needed someone to take over that division. My friend seemed like a perfect fit because he knew the industry, and I trusted him. 

However, I made the mistake of not vetting him properly, assuming our friendship would ensure success. Unfortunately, he lacked the skills and leadership necessary to manage the team and projects efficiently. As a result, we started missing deadlines, clients grew unhappy, and the division lost hundreds of thousands of dollars within months.

This experience taught me a hard but valuable lesson: never mix personal relationships with business unless they are properly vetted, regardless of trust. I had to step in, restructure the department, and ultimately replace him to save the division from complete collapse. My years of experience and training, including my MBA in Finance, gave me the ability to diagnose the inefficiencies and create a plan to turn things around quickly. After that, I implemented stricter hiring protocols and ensured that all hires—friends or not—were evaluated based on their qualifications and not personal ties. This course correction saved the business and helped it thrive long-term.

Ronald Osborne, Founder, Ronald Osborne Business Coach

4. Sourcing Challenges Overcome with Persistence

In the early stages of my business, a major hurdle came in the form of sourcing difficulties. Our 100% pure Batana Oil is sourced directly from Honduras, but we hit a massive roadblock when the government there temporarily halted all exports. That could have been a business killer, but I believed in our mission and product too much to give up. 

We immediately started contacting local officials, educating them about the positive impact our purchase has on the local community. Persistent communication and a solution-oriented approach eventually led to negotiations and the restoration of our sourcing pipeline. Resilience and steadfast belief in the positive impact of our business were key in navigating through this challenge. 

The outcome was not only the survival of my company but an incredibly valuable lesson that I carry with me—that perseverance and a keen focus on problem-solving can turn obstacles into opportunities.

Ashley Smith, Owner, Batana Babe

5. Overcoming Challenges Post-9/11 

One of the most challenging obstacles that nearly derailed my business was the aftermath of 9/11. At that time, I had just rebranded and relocated my travel agency, setting the stage for what I hoped would be a new chapter of growth. However, the tragic events of 9/11 sent shockwaves through the travel industry. Suddenly, the phone lines were flooded with calls from clients wanting to cancel honeymoons, vacations, group trips, and destination weddings. It was a situation that threatened to undo everything we had worked so hard to build.

At that moment, I gathered my team and emphasized empathy and strategy. We needed to address our clients’ fears and concerns, but we also had to think smart to avoid losing all our business. At the time, our bookings only required a $150 per person deposit, so we had some leverage to work with.

I called each client to discuss their options. I approached these conversations with understanding but also offered a practical perspective. I would ask, “Will the $300 deposit significantly affect your life right now? If not, let’s put a note on your account and hold off on cancellations for 30 days to see how things settle.” I also explained that if they chose to cancel now, rebooking later might mean facing higher rates.

This approach was surprisingly effective. Most clients appreciated the personal touch and the realistic advice. We retained nearly all our bookings by presenting a short-term solution and giving them the space to decide. We only had one cancellation, which was entirely understandable—the bride’s father had tragically passed away in the 9/11 attacks.

Navigating through this crisis was a defining moment for my agency. It taught me the power of direct communication, empathy, and strategic thinking in times of crisis. By focusing on the clients’ needs while also protecting the business, we managed to survive and build stronger relationships that have lasted for years.

Tammy Levent, Founder & CEO, Elite Travel Management Group, Inc.

This interview is with Tammy Levent, Founder & CEO at Elite Travel Management Group, Inc..

Tammy Levent, Founder & CEO, Elite Travel Management Group, Inc.

Tammy, welcome to BusinessLeader.io! Could you start by telling our readers a bit about yourself and your journey to becoming a leader in the travel industry?

I’ve been an entrepreneur since the age of 17, starting with an export business in New York, which I built and eventually sold. Later, I ventured into the jewelry industry, opening a store with my husband. But everything changed one day when an armed robbery took everything we had. That experience forced me to re-evaluate my path, and I realized I needed to pursue something that truly resonated with me. Reflecting on my passions, I was drawn to travel. Starting Elite Travel Management Group Inc. was challenging, especially with a financial setback of -$180,000. I leaned on strategic partnerships and dedicated myself to building the business with resilience and a focus on creating unforgettable experiences. Over time, the company has generated over $198 million in revenue, allowing me to share my love for exploration with clients worldwide. That pivotal moment turned into a new beginning that not only shaped my career but also allowed me to make a lasting impact. My journey has been defined by perseverance and a commitment to following my passion, and I’m proud of how far I’ve come.

Your career path, from pioneering destination weddings to pivoting your business during the pandemic, is truly inspiring. What key decisions or moments would you say have been pivotal in shaping your success?

Throughout my career, I have always focused on identifying needs in the market and fulfilling them. One of the most pivotal decisions I made was expanding the concept of destination weddings. At the time, Sandals was pioneering the idea of “wedding-moons,” but there was still a significant gap—no one was truly specializing in promoting this concept. I recognized the potential for destination weddings to evolve beyond what Sandals offered, so I dove in. I pursued strategic partnerships, such as the collaboration with AOL’s Aisle-Dash, which provided me with a chat platform, and I became featured on Brides.com.

By positioning myself as an expert in destination weddings, I grew my business from $500,000 to almost $7 million in just one year. This approach has shaped my business philosophy: I don’t wait for trends to emerge; I anticipate them. I was already focusing on luxury travel and European destinations before they became mainstream trends, and I’m now well-prepared to meet the demand. My method is simple: solve a problem, create a solution, and fulfill the need. This mindset isn’t limited to the travel industry. I’ve applied it to product development as well, always asking myself where I can fill a void that would benefit others.

Additionally, I recognized the need for a training program for travel agents that broke away from traditional schooling. I developed a nontraditional program that takes training to an entirely new level, resulting in an award-winning curriculum. This initiative reflects my commitment to empowering travel agents with the skills and knowledge they need to succeed in a competitive industry. Ultimately, my success has been driven by a constant willingness to evolve, identify trends, and create what people want before they even know they need it.

You mentioned anticipating a split in the travel market post-pandemic, with some seeking luxury experiences. What advice would you give to entrepreneurs in any industry on effectively identifying and capitalizing on emerging trends?

Anticipating shifts in the market, especially post-pandemic, is crucial for entrepreneurs across industries. The pandemic has changed consumer behaviors, leading to a divide in the travel market where some seek luxury experiences while others prioritize value. Here are key strategies to effectively identify and capitalize on emerging trends:

1. Stay Informed: Regularly consume industry news and engage with thought leaders to understand changing consumer behaviors. Being adaptable to new information will help you pivot your strategies effectively.

2. Listen to Customers: Conduct surveys and focus groups to grasp your customers’ evolving needs. Social media insights can also guide you in tailoring your offerings, whether luxury or budget-friendly.

3. Utilize Data Analytics: Track consumer behavior through data analytics to identify trends. Analyzing purchasing patterns and social media engagement will help inform your product development and marketing strategies.

4. Embrace Innovation: Be open to innovative technologies and services that enhance customer experiences. For instance, in travel, consider virtual reality for immersive experiences or personalized travel-planning services.

5. Focus on Niche Markets: Identify and cater to niche markets that align with your expertise, such as eco-friendly travel or wellness retreats. Establishing yourself in a niche can attract a loyal customer base.

6. Create Strategic Partnerships: Collaborate with businesses that share your values to expand your reach and enhance offerings. Strategic partnerships can provide valuable resources and credibility.

7. Be Proactive: Don’t wait for trends to emerge; actively seek opportunities for innovation and differentiation. A forward-thinking mindset encourages exploration and experimentation.

Success lies in anticipating market changes and responding proactively. By cultivating a mindset that embraces change, you can position your business for sustainable growth, regardless of the industry. The most successful entrepreneurs identify emerging trends and adapt to them effectively.

Your approach to luxury travel seems deeply rooted in understanding the evolving needs and desires of travelers. Can you share a specific example of how you’ve tailored an experience to meet those needs?

My approach to luxury travel is fundamentally rooted in understanding the evolving needs and desires of travelers. Luxury travelers often seek comfort not just in ornate accommodations or high-price tags, but in the overall experience. They desire flawless journeys without hiccups, unique excursions that set their trips apart, and round-the-clock support to address any issues that may arise. Their preference for privacy extends to everything from private transfers to personal concierges, and they are willing to invest in these services because they recognize the value of unforgettable memories that will last a lifetime.

A recent example illustrates this well. I had a client traveling from Lisbon to Porto and down to the Algarve region in Portugal. Their itinerary included a private boat trip in the Douro Valley and a tailored wine-tasting experience. I arranged for private transfers that took them to several towns between Porto and the Algarve, with a knowledgeable guide to explain the sights along the way, including lunch at a local restaurant.

In Faro, they explored the stunning Benagil Caves on a private boat at sunrise, allowing them to capture breathtaking photographs before the crowds arrived. The experience also included cooking classes and arts and crafts, providing opportunities to engage with local culture and spend time with residents.

This level of personalization and attention to detail is what luxury travelers seek. By understanding their desires for unique experiences and comprehensive support, I can ensure they enjoy their travels to the fullest while creating lasting memories. This not only leads to referrals and repeat business but also fosters lifelong client relationships.

You’ve built a successful business while also making a significant community impact through It’s My Bag. How do you balance your entrepreneurial pursuits with your commitment to philanthropy?

Balancing my entrepreneurial pursuits with my commitment to philanthropy is a core principle of my business philosophy. I believe that these two aspects go hand-in-hand and can significantly enhance each other. My charity, It’s My Bag, is deeply connected to my travel business; I didn’t start a charity unrelated to my work in travel. It’s My Bag is featured prominently on my website, and I encourage every client I encounter to consider donating any unwanted suitcases to our cause. By integrating this initiative into my business model, I create a seamless connection between my entrepreneurial efforts and my philanthropic goals.

Additionally, I actively engage with our partners in the travel and hospitality sectors—airlines, airports, hotels, and other vendors—to ask if they would be willing to save unclaimed or abandoned suitcases for us. This collaborative approach not only benefits our charity but also fosters a sense of community involvement. For me, it’s a win-win situation. We’re not asking for money; we’re simply seeking support for a meaningful cause. The community is generally willing to help when they understand the impact of their contributions. When someone considers discarding a worn suitcase, I urge them to think about the child who may be taken from their home with their belongings packed in a garbage bag. No child should face that kind of indignity, and this understanding is why this cause is so close to my heart. By connecting my entrepreneurial endeavors with philanthropy, I’m able to create a positive impact while also building a business that resonates with my values. This balance not only enriches my life but also strengthens the community and fosters a culture of giving.

Many entrepreneurs struggle to integrate philanthropy into their business models. What advice would you offer to those looking to make a positive social impact alongside their business goals?

Integrating philanthropy into a business model can create a positive social impact alongside achieving business goals. Here are some strategies for entrepreneurs looking to weave social responsibility into their pursuits:

1. Align Values with Purpose: Identify your core values and find a social cause that resonates with you or is relevant to your industry. This alignment will make your efforts more authentic and impactful.

2. Start Small and Scale Up: Begin with manageable actions, such as donating a portion of profits or organizing volunteer days. As your business grows, expand your philanthropic efforts based on what resonates with your team and customers.

3. Engage Employees and Customers: Involve your team and customers in philanthropic initiatives to foster community and shared purpose. Encourage employee participation in volunteer activities and solicit feedback on causes they care about.

4. Leverage Partnerships: Collaborate with established non-profit organizations that align with your mission. These partnerships can amplify your efforts and create a larger impact.

5. Communicate Your Efforts: Be transparent about your philanthropic initiatives. Share your goals and the impact of your contributions through social media and newsletters to inspire others to join.

6. Measure Impact: Establish metrics to track the effectiveness of your philanthropic efforts. Understanding what works helps refine your approach and demonstrates the benefits to stakeholders.

7. Be Genuine and Consistent: Ensure your philanthropic efforts reflect a genuine commitment to making a difference. Authenticity builds trust with your customers and community.

8. Create a Culture of Giving: Foster a company culture that prioritizes social responsibility. Encourage employees to suggest causes and create opportunities for involvement.

By thoughtfully integrating philanthropy into your business model, you can create a lasting, positive impact while achieving your business objectives.

Your story demonstrates the power of strategic partnerships, like the one with MONOS Suitcases. What tips do you have for building mutually beneficial partnerships that create lasting value?

Building strategic partnerships that create lasting value begins with a clear understanding of both parties’ needs. Here’s my formula for developing effective partnerships:

1. Identify Your Needs: Start by assessing what you hope to achieve through a strategic partnership. For example, in my work with It’s My Bag, I identified the need to fulfill the requirements of children in foster care facilities. Understanding your goals is crucial for determining the right partner.

2. Understand Your Partner’s Needs: Next, consider what the potential partner requires. In my case with MONOS Suitcases, they faced a challenge during COVID when returned suitcases could not be resold due to regulations. Their need was to responsibly manage surplus inventory without waste.

3. Find Mutual Benefits: Look for a solution that addresses both your needs. With MONOS, we established a partnership where they could donate suitcases to support children in foster care, benefiting both parties. This alignment of interests creates a strong foundation for collaboration.

4. Communicate Clearly: Open communication is vital for a successful partnership. Discuss expectations, goals, and potential challenges upfront to ensure both parties are on the same page.

5. Build Trust and Reliability: Trust is essential for any partnership. Deliver on your promises and maintain reliability to strengthen the relationship over time. This trust can lead to future collaborations and greater impact.

6. Evaluate and Adapt: Regularly assess the partnership to ensure it continues to meet both parties’ needs. Be open to adapting the arrangement as circumstances change, ensuring ongoing value for both sides.

By following these steps, you can create strategic partnerships that not only fulfill immediate needs but also foster long-term collaboration and impact. Effective partnerships are about creating win-win situations that benefit all involved.

Innovation is key in the travel industry. What are some innovative approaches you’ve implemented to enhance customer engagement and retention?

Innovation is crucial in the travel industry, and I’ve implemented several strategies to enhance customer engagement and retention. One of the most significant innovations is our commitment to providing 24/7 support, ensuring that clients can reach a real person anytime they need assistance. This personal touch sets us apart from competitors who may rely on automated systems. We also offer a price-match guarantee, reinforcing our commitment to value and customer satisfaction. Additionally, we create personalized group experiences after personally experiencing the destinations ourselves. By escorting clients on trips to places like Egypt, Dubai, Israel, Greece, Ireland, Italy, Sardinia, Spain, Iceland, Thailand, and Bali, we provide a unique, immersive experience. This not only allows clients to share in the adventure but also fosters deeper relationships and trust. Another innovative approach is our focus on collaborating with local suppliers in the destination countries. By partnering with those who have firsthand knowledge and expertise, we ensure our clients receive the best possible experiences. This is especially important for luxury clients seeking unforgettable, once-in-a-lifetime journeys. Through these innovative strategies, we not only engage our clients more effectively but also enhance their overall travel experiences, fostering loyalty and encouraging repeat business.

Looking ahead, what trends do you see shaping the future of the travel industry, and how are you preparing your business to adapt and thrive?

Looking ahead, I see several key trends shaping the future of the travel industry. One significant shift is the increasing value of travel agents, as clients face time constraints. With less time available, travelers will seek out experienced agents who have firsthand knowledge of destinations, enabling them to provide immersive travel experiences. I believe there will be a growing interest in exploring cultures beyond the familiar, with travelers seeking unique experiences in remote destinations.

Many people are becoming more health-conscious and curious about longevity, which is why I recently launched a new division focused on Blue Zone experiences. This initiative caters to health-and-wellness travelers interested in understanding the lifestyles and cultures of regions known for their longevity. Blue Zone experiences will include corporate retreats and individual travel opportunities to destinations like Sardinia, Okinawa, Japan, Costa Rica, and Icaria, Greece. I’ve even partnered with an influencer to help build this side of the business, emphasizing wellness, cultural diversity, and immersive experiences.

In summary, my focus is on adapting to these trends by offering specialized services that prioritize health, wellness, and unique cultural immersion. By positioning myself and my business to meet these evolving demands, I am confident that we can thrive in the changing landscape of the travel industry.

Thanks for sharing your knowledge and expertise. Is there anything else you’d like to add?

Thank you for the opportunity to share my insights. As we navigate the evolving landscape of entrepreneurship, it’s essential for business leaders to remain genuine in their practices and sales tactics. Today’s consumers are wiser and more discerning; they seek authenticity before making purchasing decisions. Regardless of the industry, establishing trust and transparency is vital. By fostering long-term partnerships with clients, entrepreneurs can create a foundation for sustained success. When clients feel valued and understood, they are more likely to return and refer others, ultimately contributing to the growth and resilience of the business. In a world where integrity matters more than ever, genuine relationships will be the cornerstone of thriving enterprises.

Time is a valuable resource for busy executives, and it must be managed carefully. Top industry leaders, from CEOs to business owners, share their insights on finding work-life balance in this article. The article emphasizes the importance of making relaxation a priority and includes eight strategies for achieving balance amidst daily pressures. Discover actionable insights from making time blocks non-negotiable to being dedicated to leisure.

• Treat Relaxation Time as Non-Negotiable
• Block Unwind Periods in Calendar
• Carve Out a Sanctuary Hour Daily
• Implement Tech-Free Tuesdays
• Take a “Protected” Approach
• Schedule Regular Date Nights
• Incorporate Relaxation into a Travel Routine
• Dedicate Time for Leisure Activities Daily

Treat Relaxation Time as Non-Negotiable

I used to see relaxation and leisure activities as something to squeeze in after a busy day, or as a reward for hard work. But now that I’m a CEO, that time is non-negotiable and just as important as the time I block off for essential meetings. It keeps me grounded, refreshed, and able to be more effective as both a CEO and a mother of three.

For me, this means setting aside time each day for movement, whether it’s a quick walk around the block or a morning yoga session. I treat and protect this time as seriously as I would any client meeting because structured, activity-based relaxation helps me recharge meaningfully.

Carey Bentley
CEO, Lifehack Method

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Block Unwind Periods in Calendar

As a CEO, I set aside dedicated time for relaxation and leisure, which is vital for maintaining productivity and well-being. One effective method that I’ve tried is the “unwind period” in your calendar, in the same way you would do for important meetings.

For example, I would block 30 minutes each day during the late afternoon for meditation or a walk. Doing so not only provides a mental break but also allows some physical activity, which can be rejuvenating.

On the other hand, I might reserve a specific evening each week for family time or a personal hobby, making sure that I get something to look forward to and can fully disconnect from work responsibilities. I treat these moments as non-negotiable appointments to prioritize my well-being and maintain a better work-life balance.

Dhari Alabdulhadi
CTO and Founder, Ubuy New Zealand

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Carve Out a Sanctuary Hour Daily

As the CEO of Nationwide United Auto Transport, balancing time between intense work and relaxation is paramount for me. My personal strategy involves carving out an hour each day specifically for unwinding—I call it my “Sanctuary Hour.” This time is sacred and non-negotiable, allowing me to disconnect from the corporate world and focus on personal activities that recharge me.

For instance, I might spend this time reading, exploring the outdoors, or engaging in a leisurely activity like chess. This intentional hour helps me maintain a healthy mindset and approach my work with renewed energy and perspective, ultimately enhancing my efficiency and leadership abilities.

Chris Estrada
CEO & Founder, Nationwide United Auto Transport

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Implement Tech-Free Tuesdays

In an increasingly hustle-oriented culture, setting aside time for relaxation seems counterintuitive, but it’s anything but that. Being a CEO doesn’t exempt me from the universal need for downtime. Every week, I carve out protected hours dedicated purely to relaxation and rejuvenation, irrespective of work pressures.

One practice I religiously follow is “Tech-Free Tuesdays.” On these days, post-working hours, I disconnect from all devices, engaging instead in physical books, cooking, or even nature walks as an antidote to screen fatigue. This habit has proven to be not only a refreshing switch-off mechanism but also a reservoir of inspiration and idea generation. Thus, prioritizing leisure has been instrumental in my holistic well-being, subsequently enhancing my productivity and creativity as a leader.

Nick Drewe
Founder & CEO, Wethrift

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Take a “Protected” Approach

Indeed, despite my bustling schedule as the founder of Or & Zon, setting time aside for relaxation and leisure is crucial for maintaining productivity and creativity. One approach I have adopted has been implementing “Protected Time”—uninterrupted blocks in my calendar dedicated to leisure activities, during which I disconnect from work-related tasks.

A prime example is my weekly amateur pottery class—a constant reminder of the essence of my business, the artisans, and the craftsmanship we celebrate at my company. By choosing to engage in an activity related to my field, leisure time often becomes an indirect source of inspiration for business decisions.

Moreover, these experiences help me remain grounded and connected with the craftsmanship we champion. Hence, strategically blocking out downtime, tied to an activity I cherish—helps to recharge and preserve the passion and energy required to run a business.

Guillaume Drew
Founder & CEO, Or & Zon

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Schedule Regular Date Nights

I allocate specific time each day for “maintenance.” This could involve updating my knowledge base, exploring ideas, or simply “resting”—this helps with intentional time away from meetings or calls. When it comes to unwinding, having regular date nights with my wife as well as “no-phone” dinners helps to dedicate time to relax. I also schedule in time to exercise each week, which is non-negotiable.

Chris Percival
Founder & Managing Director, CJPI

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Incorporate Relaxation into a Travel Routine

As someone who travels frequently, making time for relaxation and leisure is essential to maintaining my effectiveness as a CEO. For me, this often happens while I’m on the road, as I’ve learned to incorporate moments of relaxation into my travel routine.

One way I do this is by adding a pre- or post-trip extension to key business travels, giving myself some dedicated “me-time” at the destination. It’s a great way to unwind after intense meetings or events and allows me to explore and enjoy the place with no work pressures. Sometimes, I even schedule a spa visit at the airport between flights if needed, but I prefer to take that time to relax at the destination itself.

Taking this time helps me regroup, refocus, and recharge, allowing me to return to work with renewed energy and perspective. I make sure to do this at least once a week, whether I’m at home or traveling. It’s easy once you condition yourself to make relaxation a priority. By treating it as an important part of my schedule, just like any business meeting or obligation, I ensure that it actually happens and doesn’t get pushed aside.

Additionally, I’ve found that reading is a great way to unplug. When I want to truly disconnect, I pick up a book. It helps shift my mind away from work and the constant demands of leadership, giving me a mental break from the “what’s next” and “what should I do” cycle. It’s amazing how just a few chapters of a good book can refresh your mindset and help you recharge.

I highly recommend this approach to anyone struggling to find balance. Whether you’re incorporating relaxation into your travels or simply blocking out time at home, taking the time to unwind is essential for maintaining long-term productivity and avoiding burnout. It allows me to stay focused, creative, and energized, which is key to leading a business effectively.

Tammy Levent
Founder & CEO, Elite Travel Management Group, Inc.

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Dedicate Time for Leisure Activities Daily

As the head of The Trade Table, my schedule frequently gets saturated with tasks and responsibilities. Nevertheless, it’s crucial for me to block out time for relaxation and unwinding, recognizing it as a key factor in maintaining personal well-being and enhancing productivity.

One method that works effectively for me is by incorporating leisure activities into my everyday routine. For instance, I enjoy cooking, so I often dedicate an hour after work to prepare a quality meal, allowing me to unwind while also indulging my passion for quality home products. Additionally, I dedicate one Sunday each month to outdoor activities like hiking or biking. Taking time out amidst nature helps me rejuvenate and see business scenarios from a refreshed perspective.

Forrest Webber
Owner, The Trade Table

Last week saw major moves that will impact tourism in the Mexican Caribbean region.

First, Royal Caribbean announced it would be building a new private destination in Mexico.

The cruise line will call it Perfect Day Mexico, and it will be located in Mahahual, which is on the Mexico’s Caribbean coast. It’s slated to open in 2027.

And then on Friday last week, Quintana Roo Governor Mara Lezama announced the Cancun Airport would no longer charge travelers a fee for arriving with multiple electronics.

This change comes after travel advisor Tammy Levent wrote a column about her experience of feeling extorted, which ended up going viral online with follow up stories from multiple media outlets.

Both of these news stories are huge wins for travelers and the overall tourism landscape in the Mexican Caribbean.

Royal Caribbean continues to pump out cruise ships. With such a loyal fanbase, and this being such an easy to reach destination, I fully expect Perfect Day at Mexico to be a major hit.

Eliminating the fee for multiple electronics at the Cancun Airport will definitely help business travelers who frequent the destination, but also add peace of mind for family travelers as well.

Levent isn’t the only one who was pulled aside and charged an unexpectedly high fee. Others voiced their experiences once Levent’s story went viral. Kudos to Quintana Roo for acting swiftly and making this change once more and more responses came through following Levent’s story. Many suppliers were answering questions about this rule and even sending out email reminders to travelers and travel advisors.

What do you think of these latest moves in the Mexican Caribbean?

Let me know your thoughts and follow me on social media: @EricBowman_

Planning an international trip can be as exciting as it is daunting, so Wacky Travel has gathered twelve seasoned travelers to share their personal must-dos. From creating a “Departure Day Envelope” to organizing with packing cubes, dive into a world of travel wisdom that spans meticulous planning to embracing local norms.

• Create a “Departure Day Envelope”
• Implement a Detailed Travel Checklist
• Consult Safety and Culture Guidebooks
• Utilize Advanced Weather-Check Systems
• Never Overlook Travel Insurance
• Craft a Tailored Day-by-Day Itinerary
• Organize with a Reusable Spreadsheet
• Research and Embrace Local Norms
• Double-Check Legal and Regulatory Details
• Assess Currency Conversion Rates
• Advise Clients on Pre-Trip Preparations
• Organize with Packing Cubes and Basics

Create a ‘Departure Day Envelope’

Before every international trip, I create a “Departure Day Envelope.” This is a physical envelope containing printed copies of everything that could go wrong or become inaccessible digitally: boarding passes, hotel reservations, local emergency contacts, a map of the first area I’ll be navigating (in case my phone dies), and a small amount of local currency.

But the twist is that I also include a one-page “Cultural Cheat Sheet” that I make for each destination. This sheet has key local phrases, a quick guide to body language do’s and don’ts, and a few conversation starters tailored to local interests.

It’s incredibly reassuring to have everything in one place, and the Cultural Cheat Sheet has sparked meaningful connections with locals, often leading to experiences that no guidebook could predict.

This simple but strategic prep step has saved me more times than I can count, especially when tech fails, and it sets the tone for a more immersive and stress-free trip.

Austin Benton, Marketing Consultant, Gotham Artists

Implement a Detailed Travel Checklist

As much as I am already an experienced traveler, I have learned the hard way that planning an international trip requires extreme care and a lot of preparation, so I always start with research and a checklist. Here are my key steps: 

• Use of Templates: I have a template with tabs for various travel-related activities, and I put in specifics for each trip. This is subdivided into panels for flight, lodging, transportation, main activities, and contacts in emergencies. This leaves everything tidy and easy to access for the entire period of the trip.
• Flight-Scanning Tips: To check flight prices, I use Google Flights and Skyscanner. For several weeks, I keep checking the price. Alerts for particular routes assist me in obtaining the best offers and the least expensive fares. Secondly, I always prefer to book flights that will have me spend a few days in cities that I have not visited before; I treat these durations as layover vacations.
• Packing Must-Haves: Other essentials that I would recommend carrying around are: a universal power adapter, a portable charger, and a small travel first-aid kit. I also make sure to always have photocopied copies of my passport, visa, and other important documents in various places.
• Cultural Preparation: Every time, I ensure I take my time to familiarize myself with some simple things in the local language, such as greetings, thanking, and even asking for directions. Furthermore, I study local etiquette to be informed about what is alright to do and what is not, for example, do I need to tip here, or what are the acceptable dresses here whether one wants to enter this temple or mosque.
• Pre-Trip Health: Generally, depending on the destination I am traveling to, I will definitely check with a travel doctor on the relevant vaccinations that I need to take and any other health precautions I need to take. I also carry some over-the-counter drugs that may be difficult to come across in the country that I am visiting.

Such steps enable me to go around with confidence that any situation that would present itself is fully manageable.

Mohd Rizwan, Director, Travelosei

Consult Safety and Culture Guidebooks

When planning an international trip, I always do more than just book flights and pack. I make sure to research travel requirements, check if any vaccinations are needed, and look into healthcare concerns. I also dig into crime rates in the areas I’ll be visiting and learn about the local culture to avoid any missteps. I’ve found a really helpful guidebook that covers safety tips and precautions for travelers, which has become a go-to resource for me. It helps me feel more prepared and confident before I go.

Denida Grow, Founder, Mellon360

Utilize Advanced Weather-Check Systems

I have actually written a blog post about this, which I will be sharing soon. It features my packing list and entire system, and it covers many useful tips, especially for those traveling to Italy.

I will share a few points with you here.

1. I have a very precise weather-check system that helps me plan my outfits with fewer doubts. It includes using the AccuWeather website to cross-check previous years’ weather, watching local videos filmed in the same season, and looking at webcams.
2. I split my and my husband’s belongings across multiple suitcases to minimize the impact of delayed luggage.
3. I follow my own packing list, which I share in my blog post.
4. I also like to learn a few words and phrases in the language of the country I am visiting. I usually print them out and add them to my itinerary documents. 

Alessia Spampinato, Content Strategist, Italy Expert, AS

Never Overlook Travel Insurance

Every time I plan an overseas journey, one of the first things I do is purchase travel insurance. It’s more than just peace of mind—it’s a commonsense measure that has saved me multiple times.

On a trip to Southeast Asia once, for example, I contracted food poisoning, and I was so glad that my comprehensive travel insurance included provisions for covering medical expenses; otherwise, this alone could have thrown off my whole travel budget.

When it comes to planning itself, what I usually adopt is a detailed travel checklist template, which I’ve been perfecting over the years. This contains everything from visa requirements and booking accommodations to reminders about currency exchange and packing lists.

For must-pack items, there are several things that always find their way into my backpack: a portable charger, noise-canceling headphones, neck-supporting cushions, and a small first-aid kit.

Flight scanning tips are also part of my routine: two months before the departure date is usually when it starts making sense for me personally, and then I track price drops through alerts set up on several platforms until a good deal is found, without having to check every single day or hour what the current prices are.

And finally, let’s talk about languages! Learning a few key phrases in the local language while abroad, plus getting acquainted with basic customs, should always be among the priorities of travelers, regardless of whether they plan to stay for a short or long period.

Being able to say “thank you” or “excuse me” goes much further than one might think, by making connections with people who live there as well as showing respect towards their culture.

So, in conclusion, never skip travel insurance; use a reliable planning template; prepare well!

Soubhik Chakrabarti, CEO, Icy Tales

Craft a Tailored Day-by-Day Itinerary

As the owner of a travel agency with 30 years of experience and a seasoned world traveler, I’ve refined my approach to planning international trips for myself and my clients. Here are the essential steps I take for each journey:

• Detailed Itinerary: I create a day-by-day breakdown, specifying accommodations, room categories, meal inclusions, and ground transfers. This ensures no surprises, and I get exactly what I expect.
• Activities and Excursions: I plan specific daily tours and excursions. If there’s a blank day in the itinerary, I might schedule a spa day or a leisurely exploration of local attractions.
• Dining and Entertainment: I research and book must-visit restaurants and entertainment options well in advance. For example, securing a table at Botín in Spain, known as the first restaurant in Europe, requires early planning. Similarly, I book tickets for operas, concerts, or theater performances to ensure availability.
• Local Customs and Language: I always take time to learn about the local customs and pick up essential phrases in the local language. This enhances the travel experience and shows respect for the local culture.
• Travel Tools: I use a planning tool called Travefy for all these details. It keeps everything organized and accessible for me and our clients, ensuring a smooth and enjoyable travel experience.

These steps form the backbone of my travel planning process, allowing me to enjoy each international trip without stress fully. Whether for personal travel or client itineraries, this thorough preparation ensures every trip is memorable and tailored to specific preferences and needs.

Tammy Levent, Founder & CEO, Elite Travel Management Group, Inc.

Organize with a Reusable Spreadsheet

I love planning international trips, and I’ve had the great pleasure of doing it yearly. 

For every trip, I create a spreadsheet that helps me track where I’m planning to go, flight options, hotel options, things I want to do, and my To-Do List (on separate tabs). Often, I can repurpose the format, so I am not starting from scratch for every trip. The process of creating/updating the document helps me organize my thoughts, prioritize what needs to be done, and frees me up to be excited, rather than stressed, about the trip. I can spend more time researching and enjoying the planning and anticipation instead of fearing I’ve forgotten to do something.

I keep a daily journal when I’m traveling, recording the date, where I’ve been, what I’ve done, and what I ate and drank. So often, someone asks me for recommendations of places, hotels, restaurants, etc., or perhaps I just need to refresh my own memory, and this travelog has been invaluable.

Ellen Rothstein, Life Transition Coach, Ellen Rothstein Coaching

Research and Embrace Local Norms

As an avid traveler, I always do extensive research on local customs and learn basic phrases in the local language before any international trip. For example, before my trip to Japan, I studied greetings, dining etiquette, and key phrases to avoid offending anyone. I also pack essentials like comfortable shoes, medications, a water bottle, and layers. 

When booking flights, I set price alerts and aim for midweek travel to get the best deals. I scan multiple travel sites and airlines directly. Learning key phrases and cultural norms shows respect for your destination.

I focus on streamlining processes in my own business, so planning trips efficiently comes naturally. I keep detailed checklists for peace of mind and build in buffer time in case of delays. I pack a portable charger, wet wipes, hand sanitizer, and Ziploc bags, which have come in handy more than once!

A successful trip is about flexibility, openness to new experiences, and embracing the unexpected. Do your homework, but don’t be afraid to just go with the flow! Some of my favorite travel memories were completely unplanned. Get out of your routine and comfort zone—that’s what a real trip is all about.

Christian Strange, President, Strange Insurance Agency, Inc

Double-Check Legal and Regulatory Details

Every time I plan an international trip, the first thing I do is double-check the legal and regulatory landscape of the destination. It might sound like overkill, but as a lawyer, I’m wired to think ahead. Whether it’s understanding local laws that could impact my stay, ensuring my travel documents are compliant, or even confirming any specific requirements for bringing my usual medications, I like to cover all my bases. 

For me, peace of mind on a trip starts with knowing that I’m not going to run into any unexpected legal issues abroad. It’s a habit that’s served me well over the years, and it lets me focus on enjoying the experience once I’m there.

C.L. Mike Schmidt, Personal Injury Lawyer, Schmidt & Clark

Assess Currency Conversion Rates

Before I leave for an international trip, I calculate the conversion for the local currency against the U.S. dollar. If the dollar is weak, I obtain the foreign currency at a local bank in the United States as soon as possible. If the dollar is strong, I wait to obtain local currency from an ATM at my destination.

Mike Veny, CEO & Certified Corporate Wellness Specialist®, Mike Veny, Inc.

Advise Clients on Pre-Trip Preparations

When preparing my clients for their international trips, I always encourage them to take a few precautionary steps to ensure a smooth journey. Here are my key recommendations:

• Order Foreign Currency in Advance: Many banks allow you to order your destination’s currency online, often available for pickup within a few days. Banks typically offer better exchange rates than currency exchanges and do not charge fees for account holders.
• Check Power Adapter Requirements: Different countries may have varying electrical outlet standards, so ensure you have the appropriate power adapters before departing.
• Verify Passport Expiry: Several countries, including those in Europe, require that your passport be valid for at least six months from your entry date. Triple-check expiration dates to avoid any last-minute issues.
• Review Mobile Plans: Contact your mobile carrier to learn about potential international fees and consider upgrading your plan to avoid high roaming charges while abroad.
• Notify Your Financial Institutions: Inform your bank and credit card companies of your travel dates to prevent your transactions from being flagged as fraudulent while overseas.
• Make Copies of Important Documents: It’s wise to carry photocopies of your passport, ID, and credit cards. These backups can be crucial if your original documents are lost or stolen.
• Beware of Foreign Transaction Fees: Some credit cards and bank accounts charge fees for international purchases. Using a card that waives these fees can save you money.
• Use Widely Accepted Credit Cards: American Express and Discover cards are often not accepted outside the U.S. Ensure you carry a Visa or MasterCard for greater acceptance at international vendors.
• Research Tipping Culture: Tipping practices vary widely across countries. While tipping is expected in some places, in others it may be considered unnecessary or even rude. Research local customs to avoid any cultural misunderstandings.

Geri Hinkle, Travel Advisor, Travelmation

Organize with Packing Cubes and Basics

When I travel internationally, I love my packing cubes! In the event that I am living out of my suitcase, it’s easy to keep everything pretty organized. I try to travel only with a carry-on bag and my work bag. It’s great to try to remember the basics of whatever language will be spoken—it shows you care and are considerate. This goes for customs, too! It’s always a good idea to check out anything that may offend someone or get you a fine, like chewing gum in Singapore—it’s illegal!

Andrea Van Note, Certified Travel Associate, Cruise Planners

Travelers to Cancun no longer have to worry about paying up to hundreds of dollars to customs for bringing more than one laptop or tablet in their luggage.

In a Facebook video posted on Friday, Quintana Roo Governor Mara Lezama announced Cancun International Airport – the busiest airport in Mexico – is eliminating the country’s longstanding tax on foreign arrivals bringing more than one “a portable computer equipment known as laptop, notebook, Omnibook or similar” through airport customs effective immediately.

Gov. Lezama said in the video:

Due to several situations detected at the Cancun International Airport regarding the fee to residents and tourists in a process that has affected the image of the destination, and has generated discomfort and inconveniences of our visitors, prohibiting tourists from bringing personal equipment of more than a laptop and a tablet … we have decided to eliminate the criteria that imposed a fee to incoming passengers bringing a computer and a tablet to Cancun International Airport.

The tax previously charged travelers 19% of the deemed value up to $4,000 of the second device, according to the country’s General Rules for Foreign Trade, under Baggage and Passenger Allowance. Although the law had been around for years, it was implemented on and off, according to Mexico travel experts.

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In June, Tammy Levent, entrepreneur and owner of Elite Travel Management, had to pay $200 for an older-generation iPad when she went to Cancun for a work trip. It was the first time she had been charged for bringing a laptop and iPad during one of her countless visits to Cancun over the last decade. The incident felt like “extortion,” she told USA TODAY.

“You went on a business trip, you have a pharmaceutical company or a company who goes on retreats and you’re going to have to say, listen you can’t bring your iPad,” she said. “And who’s going to pay the tax, you’re going to cover the $200 per person?”

Levent sent complaint letters to Mexican officials, including the Cancun Customs Administration but felt like she “wasn’t getting anywhere.” She reached out to the tour organizers and hotels she partners with in Cancun, and they “went to bat for me” by also writing to officials to advocate for the tax removal.

“After hearing concerns about these practices from Tammy Levent, President of Elite Travel, who initiated the conversation, we at Bookolis – a boutique DMC based in Mexico – promptly reached out to official associations, including AMATUR (Mexican Association of Receptive Tourism Agencies), under the leadership of President Sergio Gonzalez,” Frank Coulier, president of Bookolis, told USA TODAY in an email.

Coulier explained that AMATUR engaged other official and governmental bodies “who were instrumental” in coordinating with the National Customs Agency of Mexico to review the matter. “Our heartfelt thanks go first and foremost to Tammy for bringing this issue to our attention,” he added. “We also extend our sincere gratitude to Governor Mara Lezama of Quintana Roo for her swift and decisive action in addressing the situation.”

The governor acknowledged in the video the rule was outdated and did not conform to the modern leisure traveler or business travelers visiting Quintana Roo for conferences.

After sharing her story in September, Levent said she received dozens of messages from other travelers who were unaware of the law and ended up paying hundreds at airport customs. “Nobody talked about it,” she said.

Upon hearing the news of the tax being dropped, Levent urges others to “be the voice of the change.”

Officials in Cancun, Mexico have done away with a controversial rule that has been plaguing unsuspecting tourists arriving to the popular resort city.

In a video posted to Facebook on Friday, Quintana Roo Governor Mara Lezama announced that tourists passing through Cancun International Airport will no longer be charged a fee for bringing more than one larger electronic device, including laptops and tablets.

The change is effective immediately.

“We managed to eliminate the charge for bringing more than one computer or electronic tablet into your personal luggage, within the #Cancun International Airport, with the support of Mexican Customs,” Lezama said on her Facebook page.

“I am here to inform you that as a result of various uncomfortable and inconvenient situations detected at customs in the Cancun International Airport which have affected our destination’s image such as not allowing international and domestic tourists, as well as residents, to bring more than one device be it computer, laptop or tablet, we visited the area and reviewed the criteria used to allow tourists through customs and thanks to the support and consideration of the Agencia Nacional de Aduanas de México (National Customs Agency of Mexico), we reviewed the procedure to reactivate the tourists flow through customs and eliminate this criteria.”

“We had a roundtable with the Agencia Nacional de Aduanas de México and as a result of this meeting and thanks to their support, the decision was reached to eliminate the criteria in place. This was an old franchise regulation that no longer aligns with these times of technology, home office, in addition to the key tourism sector who travel to our destination to attend conferences, conventions and professional meetings,” added Lezama.

“We are thankful to the authorities for their sensibility and for listening with the goal to adapt to this new era, and beginning today, this charge has been eliminated for both National and International travelers.”

Airplane landing at Cancun International Airport. (Photo Credit: Skórzewiak / Adobe Stock)

Recent reports have been circulating of tourists being charged an average of $190 for traveling with multiple larger electronic devices.

Those unable or unwilling to pay the fee have had items confiscated by customs agents.

Elite Travel President Tammy Levent has been vocal about her disconcerting experience with the rule earlier this year and went so far as to set up a time to meet with officials and share her concerns.

She believes her input was instrumental in bringing about these welcome changes for visitors to Cancun.