Life is unpredictable.

Anything can happen at any moment.

So when it comes to your travel plans, you need to make sure you’re prepared and covered in the best way possible. 

Working with a travel advisor will accomplish this. There are a myriad of reasons why using a travel advisor for your vacations is so valuable and beneficial to the entire trip experience.  

Here are several stories from experts that prove why consumers should always work with travel advisors for their trips. (They also showcase why travel insurance is so important.)

Travel Advisor Leverages Connections to Save the Trip 

Cari Miles. Owner/ Travel Stylist Miles In Style Travel, a NEST affiliate

When Mrs. Thompson’s passport vanished just days before her son’s destination wedding in Cabo San Lucas, panic engulfed her. Despite her frantic attempt to secure an appointment at the passport office, she faced the crushing reality of a week-long wait, meaning she would miss the wedding altogether.

That’s where I, as the destination wedding’s travel advisor, stepped in. With determination in my heart, I refused to let Mrs. Thompson miss such a monumental moment. Despite initial hurdles, my persistence paid off. Leveraging my connections, I secured Mrs. Thompson an appointment for the next morning, ensuring she could be present for her son’s special day. She received her passport that same day. 

This real-life scenario underscores the indispensable value of utilizing a travel advisor. In moments of crisis, our expertise and connections can turn the impossible into reality, ensuring travelers don’t miss out on important events due to unforeseen circumstances. Without my intervention, Mrs. Thompson’s absence from her son’s wedding would have been a heartbreaking reality.

Husband Makes Mistake – Advisor Saves the Day 

Alston Causey, VP of Innovation and Strategy at Travelmation

“A friend of mine told me her husband was surprising her with a babymoon.   She had no clue where they were going until they got to the airport.  When they arrived, her husband said, ‘Babe, we’re going to Costa Rica!’  He was so excited!

But it all changed when the gate agent took their bags and said, ‘Have a great trip to Puerto Rico.’  They were super confused.  Well, it turns out the husband had too many booking sites open on his computer and grabbed a deal in the wrong country.  He saw San in the airport name and assumed it was San Jose in Costa Rica.  Turns out it was San Juan!  My friend never booked a trip without me again!”

Destination Wedding Surprise: Maid of Honor Goes Into Labor – And She Didn’t Know She Was Pregnant! 

Sheba Mathews, Modern Travelworks 

In the vibrant setting of Dreams Playa Mujeres Golf & Spa Resort on August of 2021, a wedding was gearing up to be the highlight of the year for all 50 attendees. The guests arrived a few days prior to the wedding to celebrate and reconnect, and everything was going according to plan.

On the morning of the wedding, the maid of honor began to feel nauseous and weak. No matter what she did, nothing made her feel better, and reluctantly she accepted she would not be able to attend the wedding. Her friends left her to rest and recover. The wedding couple celebrated their wedding in the beautiful Dreams’ Garden, the wedding was absolutely beautiful. But as the guests started heading to the cocktail hour, one of the guest’s received a call from the maid of honor’s boyfriend.

The boyfriend explained that the maid of honor’s health situation had deteriorated, and she was taken away in an ambulance. On the way to the hospital, in that ambulance traveling from Playa Mujeres to Cancun, she gave birth to a little baby boy. Completely unbeknownst to her, she was 5 months pregnant. 

This was the first time our agency experienced anything like this, so I began scrambling to get all the necessary things to help her. First, I contacted the insurance company to check the protocol on this type of situation. Afterward, I got the contact information for the US Embassy stationed in Cancun, Mexico, and then I got in contact with the airline to change her flight because no one knew how long she would be in the hospital.

The staff at Dreams Playa Mujeres was absolutely phenomenal. They came up with baby essentials, provided it to the maid of honor while she was in destination, and they even helped house her at a discounted rate during her time of recovery. In the end, they spent three weeks in Cancun and traveled back to the United States with a healthy baby boy.

And if you think that was crazy, this was the second time she went into labor not knowing she was pregnant! 

Advisor Comes Through After Honeymoon Flight Canceled 

Cari Miles, Owner/ Travel Stylist Miles In Style Travel, a NEST affiliate

Jane and Mark’s honeymoon dreams took an unexpected turn when their flight to St. Lucia was abruptly canceled, leaving them stranded on the eve of their romantic escape. With no alternative offered by the airline except a delayed departure two days later, panic ensued. Compounding their distress was the fact that flights to St. Lucia, their coveted destination, were notoriously hard to come by.

Fortunately, I, as their travel advisor, intervened, securing seats on an alternate flight for the following morning. Their journey resumed, but upon reaching St. Lucia, they discovered they weren’t alone in their ordeal. Others who hadn’t enlisted the help of a travel advisor found themselves similarly stranded, missing out on precious vacation days.

Jane and Mark’s experience serves as a reminder of the value of a travel advisor’s expertise. Their seamless transition to a new flight highlights the importance of having a knowledgeable advocate to navigate unexpected travel disruptions, ensuring a smoother journey and maximum enjoyment of their honeymoon.

Passport Rescue 

Kendall Milner, Travel Advisor at Jetset World Travel

“My clients were traveling by train from Milan to Follonica, Italy when I was informed by their hotel on Lake Maggiore that one of them had accidentally left her passport in the room. The situation was critical as they needed to catch a ferry the next morning to attend a wedding on the Isle of Elba, and entry would be denied without the passport. It would have been a disaster!

I couldn’t just let fate take its course. I quickly got in touch with the hotel to form a plan. Together, we pulled off a nearly impossible mission – a driver set off on a 5-hour journey in the dead of night to deliver the passport safely. 

As the hours passed, I finally received a text at 4:30 AM – the passport was delivered and in her hands. Crisis averted!

This whole ordeal just proves that when travel plans go haywire, having a resourceful travel advisor by your side can make all the difference.”

Heart Attack in Cancun 

Katie Ehlers, Classic Travel Connection 

“So the month before COVID, I had the parents of one of my destination wedding brides in Cancun to check out the resort and meet with the weddings department. They were relatively young, let’s say in their mid 50’s. On day 2 while there, the husband had a major heart attack (He had no underlying issues health-wise) and had to be rushed to the Cancun hospital, where he had 2 open heart surgeries before being stable enough to be airlifted home by med evacuation.

I was able to assist these clients and the extremely terrified mother through the entire process. From assisting in getting the funds to the hospital before surgery to having the resort staff go as far as to drive the wife back and forth to the hospital, to helping arrange the evacuation to get him back to his home hospital. I am happy to say that he is healthy and well, and that is a blessing!”

Medical Emergency, Rescued by Travel Advisor 

Tammy Levent, ELITE Travel 

“In the wake of Dodge Melknonian’s perilous ordeal aboard a Royal Caribbean cruise, the importance of having a dependable travel agent became glaringly apparent. As I learned of Dodge’s distressing situation thousands of miles away, I embarked on a tumultuous journey of my own to ensure his safety and well-being. The challenges were immense, from coordinating with authorities to secure Dodge’s transfer to a safe hospital in Istanbul to orchestrating crucial resources for him and his wife during their harrowing time in Turkey.

Every step of the way, I faced daunting hurdles, navigating bureaucratic red tape and logistical complexities to provide Dodge with the desperately needed assistance. It was a race against time as I tirelessly worked to mobilize support networks, rallying our ground tour operator in Turkey to donate blood and gather essential resources for the stranded couple. Despite the distance and the myriad obstacles, my determination to save Dodge’s life remained unwavering.”

Ignoring Advice 

Katie Lynn Reynolds, Travelmation

“A client traveling to Walt Disney World did not read my air arrival tips and details, even after I asked many times if she needed help. She booked their air to Sanford, on Allegiant. With this, comes very specific arrival and departure dates. Their flight was pushed a full two days due to weather. This in turn, cut their vacation dates (due to departure dates) and created a hassle on transportation. She did not realize that Mears does not operate out of Sanford, and did not know we needed to reserve in advance.

It was a lesson in canceling air, losing air cost, transportation costs, and booking different flights – a large waste of money when trying to save a smidge by using a budget airline. Travel advisors understand the airport and airline differences, and make recommendations for a reason!”

Advisor Pivots After Client Suffers Injury Before Trip 

Lindsay Kowalski of LK Travel Group, Founder and Designer 

“Two weeks before her trip to Slovenia, a client reached out to me in distress. She was sobbing, recounting how she had torn her hamstring while walking her dog, leading to an immediate need for surgery and a subsequent half-body cast. The trip wasn’t just any vacation; it was for her son’s wedding. Determined not to let her condition dampen the joyous occasion, she expressed her desire to go, pending clearance from her doctor – a decision that wouldn’t be made until the day before her departure.

This is where my role as a travel advisor truly came into play. Despite the uncertainty looming over her travel plans, we sprang into action, meticulously arranging every detail in anticipation of her potential journey. Flights were switched to lay-flat seats for comfort, accommodations were carefully selected to ensure accessibility with elevators instead of stairs, and walking tours were replaced with vehicle-friendly alternatives. Every aspect was tailored to accommodate her needs and ensure a seamless experience.

Then came the pivotal moment. At 3:00 pm the day before her scheduled departure, the call came – she had been cleared to travel. With little time to spare, we immediately sprung into action, waking at 3:00 am (to accommodate the time difference in Europe) to finalize arrangements and confirm every detail for her travels.

The moment that encapsulated the essence of our efforts came in the form of a simple text message – a picture of her embracing her son at his wedding ceremony, with the breathtaking backdrop of Lake Bled in the background.

The client’s determination and our behind-the-scenes work ensured that she was there to partake in a milestone moment with her entire family. This experience reaffirmed the importance of having a dedicated travel advisor by your side, ready to navigate challenges and turn dreams into reality, no matter the circumstances.

Let’s be honest: When it comes to travel, most of us worry about our budget—a lot. Some travelers find it hard to trust travel agents or advisors because they worry about being charged for using their services. 

Yet not all travel advisors even charge fees, though it’s becoming a bigger trend. 

TravelPulse took a deep dive into why and how travel agents charge for their travel planning services—and why some choose to keep their travel planning services free for travelers.

Are Travel Agents Free? 

The question is more complicated than you might at first think.

Traditionally, travel advisors are paid a commission by their suppliers. So if you go on a cruise, the cruise line will pay the travel advisor you use for booking your trip. 

Commissions are usually a standard commission rate decided by the cruise line (such as 20 percent of the cost of the cruise), though this can range depending on, for example, whether your travel advisor is affiliated with a host agency that can provide higher commissions for the suppliers they use most frequently due to business partnerships (though often the host agencies take a portion of a travel advisor’s commission, which can further complicate things). This is the case for cruise lines, tour operators, hotels and resorts and even vacation packagers. 

Commissions were once the standard way that travel advisors made money: not by charging customers, but by earning money from the suppliers they used. 

Tammy Levent, President of Elite Travel Management, explains why her agency has never charged fees: “At Elite Travel, after thriving in the travel industry for over 30 years, we have built a solid reputation based on trust and exceptional service. We understand the competitive nature of today’s travel market, especially with the rise of online booking platforms…”

“Introducing a service fee could discourage potential clients from booking with us,” Levent explained. “We aim to remove any barriers that might prevent someone from experiencing our superior service and competitive rates. We are confident that once clients experience Elite Travel’s offerings, they will see the value we provide. Furthermore, during our initial interactions, we communicated to our clients that we operate on a commission basis. We’d like to ask that they contact us with serious booking intentions or wait until they are ready to book, ensuring a commitment to the quality and earnestness of our services.” 

The Growth in Travel Agents Charging Fees 

Let’s be real: there’s a cost of living crisis happening in cities and countries across the globe, and that’s led a lot of people in different industries to change their business tactics.

The same is happening among travel advisors, and a new trend has begun: charging fees for certain travel planning services. Of the 26 travel advisors who chose to share their expertise for this feature, 17 of them charged some type of travel planning service fee, though their fee structures are not equal. 

So what are some specific reasons that travel advisors are beginning to charge fees for their services? Let’s take a closer look.

Why Do Some Travel Agents Charge Fees?

One of the biggest reasons why travel advisors choose to charge fees for their travel planning services is to weed out any clients that might not be serious clients in the long run. Travel advisors can spend hours quoting and pricing trips for travelers, yet those same travelers might just book directly or choose to plan the trip themselves, therefore taking away the opportunity for their advisor to generate income from those hours. That’s only one example of one of the frustrations of a travel advisor.

More complicated bookings like FIT trips, group travel, destination weddings, or meetings can also take hours to plan, yet most travel advisors aren’t paid by the hour. That means they’re relying on the promise of a commission only after their clients have left on their trip.

Another reason should be easy to understand: sometimes commissions just aren’t enough. Imagine a travel advisor only earns $200 in commission from a FIT booking that took 16 hours to plan, book and execute. Divided by the number of hours spent planning the trip, the travel advisor’s take-home pay is only $12.5 per hour.

While this is a creative example, it can demonstrate that sometimes, the amount of time spent planning travel for others doesn’t actually pay when it comes down to the amount of commission the advisor will earn, leading some to introduce travel planning fees, fees for booking airfare (another segment that pays relatively limited or no commission) and more.

JoAnne Weeks, Vacation Division Director at Acendas Travel, was one of the travel advisors who started out not charging fees, but found them useful and even necessary after the pandemic ended. 

“I am the first to admit that I pushed back on fees for a long time,” said Weeks. “Especially for cruises, but I came to realize, I was giving away my 28 years of cruise expertise to my clients for free. People would request information, I take my time to research, put together a custom quote for lines they hadn’t even heard of, only for them to take my information I gifted them and book it themselves. We grew tired of being used. You’re required to pay to consult a lawyer, a plumber’s service call, heck even the person cutting your hair. We are worth it.” 

Weeks said that the revenge travel trend of the post-pandemic travel era led to many travelers asking for information, but leaving without booking with Acendas Travel, leaving her to implement a fee structure in 2021. Fees for her agency include a cruise concierge fee, FIT fee, flat air service fees and more, all adjusted according to how long each takes to plan. 

Nick Pena, Luxury Travel Designer at Cruise Planners, is a travel advisor who charges clients fees for ticketing airfare, changing their itineraries and cancellations. 

“Charging fees helps weed out the clients I don’t want and keep the ones that value the work that I do,” Pena explained. “Having a fee structure allows the advisor to have a more stable income, guaranteeing my time is paid for whether they do the trip or not. Even simple tasks like ticketing airline tickets get a fee of $25. No one else works for free, why should I?”

“The imposition of a professional fee is a testament to my value,” he continued. “I offer a life-saving lighthouse amidst overwhelming travel options, constantly changing regulations, and unforeseen circumstances that can arise even in the most meticulously planned trips. My fees ensure that I remain by the client’s side, a vigilant sentinel, as they navigate through the unpredictable waters of global travel.”

Why Book with a Travel Agent? 

Travel agents don’t always charge fees, though it’s becoming a growing trend. So why, then, should a traveler choose to book their next trip with a travel advisor? 

Well, it’s all about expertise. Travel advisors are experts at planning travel, and sometimes, that’s exactly what you need. While you could book something online without ever talking to a human being, that human connection is often what people need, especially when things go wrong on trips or when you’re looking to book something completely unique. 

Madeline Steuber Johnson, co-owner of Steuber Travel Group, explains her agency’s outlook: “We have multiple calls getting to know our clients; we often spend a lot of time designing an entire itinerary before it even gets to a DMC. We hand-pick the hotels and we push back in the quoting process with our partners, asking follow-up questions and making alternative suggestions so that we really deliver something highly personalized. That, in itself, requires investing a huge amount of time into our education and destination knowledge as well. We are not in the business of acting as a middleman or woman, forwarding generic itineraries provided by companies doing this on a mass market scale.” 

“As you can see, our business model isn’t profitable if we do not charge for our time given the sheer amount of time we enjoy investing into our clients,” continued Steuber. “Other industries charge for their time and I have felt from the founding of our company that the travel industry is behind when it comes to fees. Interior designers are a great example: they charge for their time designing and they do not let the commission percentage they can make on a sofa dictate how hard they work for a client. We don’t want to compromise our deliverables or change our process to favor quantity over quality so we can make more money. So with that, we feel confident in the value we bring for the fee we charge!”

In the End, It’s Up To You

While travel advisors are increasingly starting to charge some form of travel planning fee for their services, not all of them are doing so. Travelers can take note and make sure to find the best fit for them, their travel needs and their budget. Yet the benefit of using a travel advisor of any kind can’t be stated enough: they are much-needed support in an often overwhelming planning period, and can save travelers hours of planning work. 

As industry insiders, it goes without saying that travel advisors have the scoop on all things travel-related. That includes the hotels and resorts that are truly worth their steep price-tag.

And if we’re being honest, what globetrotter likes splurging on a hotel only to be disappointed? There’s nothing worse than discovering upon check-in that a property you were eagerly anticipating is not exactly worth what you paid for it.

With that in mind, we decided to reach out some of the industry’s top advisors to gather their insider’s opinion on hotels that are worth every penny…and then some.

So be sure to bookmark this page for your next vacation, because here are the hotels that you can feel comfortable splashing a little cash on.

10 Hotels Worth Splurging On

Jumby Bay Island, an Oetker Collection Hotel
Antigua
Cost: Average nightly rate of $2500 for two people based on season


An all-inclusive resort located on a private 300-acre island off the coast of Antigua (reached from Antigua by the resort’s private yacht), Jumby Bay Island tops the list of favorites for Virgi Shiffino-Kennedy, founder of Lux Voyage, a Philadelphia-based, Latina-owned, private luxury travel consultancy.

“I love this resort because it defies all-inclusive stereotypes,” says Shiffino-Kennedy. “Very high level and there is no nickel and diming.”

Jumby Bay includes everything from the outset, ensuring a truly worry-free vacation, adds Shiffino-Kennedy.

“Here, guests can dine in a variety of settings—from the elegant Estate House, a restored plantation house offering gourmet cuisine, to more relaxed beachfront bars—all without the hassle of additional charges.”

The culinary offerings are diverse, featuring dishes prepared with fresh, local ingredients that highlight the region’s best flavors. And as one would expect for such an exclusive, high-end retreat, the property excels in personalized service, says Shiffino-Kennedy.

“With a nearly one-to-one staff-to-guest ratio, every need is anticipated and catered to with grace and efficiency,”

Borgo Santandrea

Amalfi Coast

Cost: 682 Euros per night 

Borgo Santandrea holds a special place in Susan Zurbin-Hothersall’s heart. A New York-based travel advisor with TravelEdge, says Borgo Santandrea is “undeniably my favorite hotel.”

“The moment you arrive, the unparalleled views of the Mediterranean capture your senses, making it a true gem,” she says.

“This exquisite property seamlessly combines luxurious amenities, a keen eye for design which is exemplified by meticulously crafted handmade tiles on every floor,” continues Zurbin-Hothersal. “The awe-inspiring views and an exclusive beach experience further enhance its allure.”

A standout during during Zurbin-Hothersal’s stay was the remarkable breakfast, which she says was deserving of a Michelin star.

“The culinary artistry showcases the finest ingredients. The unique experience of strolling through the kitchen, selecting items from each station, is something you must witness to fully appreciate,” Zurbin-Hothersal adds.

Borgo Santandrea transcends being just a hotel, Zurbin-Hothersal says. “It’s an immersive experience where breathtaking views, handmade tiles, and an unforgettable breakfast converge to create a haven of luxury and beauty on the enchanting Amalfi Coast.”

Last, but not least: order a Hugo Spritz at the bar. It is unforgettable.


Singita Private Villa Collection 

Africa
Cost: $17,000 per night for up to 8 people


Nearly any Singita property is worth the splurge, says Shiffino-Kennedy, but with the company’s new Private Villa Collection, which features eight exclusive-use homes in Africa’s most sought-after sanctuaries, privacy is the ultimate indulgence (especially for families).

A stay at a Singita Private Villa Collection property also offers ability to truly tailor your safari experience to your own time and taste, continues Shiffino-Kennedy.

“You get the flexibility to design your safari days however you see fit. Whether that means setting out at dawn in a private vehicle to catch the first stirrings of wildlife or enjoying a leisurely breakfast on the deck while watching elephants at the watering hole, the choice is theirs alone,” Shiffino-Kennedy explains.

The villas, meanwhile “are truly unreal,” adds Shiffino-Kennedy. “And Singita does an amazing job at effortlessly blending with their environment, while offering the utmost in luxury and comfort,” she says. Added bonus? The villas come with a dedicated staff including a private chef, butler, and safari guide.

The Brando
Tetiaroa, French Polynesia 

Cost: $8,000 per night on average



The Brando is a private island offering “the ultimate in beauty, landscape, and pure crystalline, turquoise waters,” says Shiffino-Kennedy. “The scenic settings are amazing and truly transport you to another dimension. It’s excellent for couples.”

The resort’s private villas are nestled along white sandy beaches, each offering discreet luxury that includes plunge pools and direct access to the beach.

The design of each villa meanwhile is a blend of exquisite taste and eco-friendly technology, providing comfort without compromising the integrity of the local environment.

“You also get menus curated by Michelin-starred chefs, the culinary experiences are as sublime as the views,” continues Shiffino-Kennedy. Ingredients are sourced from the island’s organic gardens and the surrounding waters, ensuring fresh, flavorful meals that enhance the tropical experience.

Colima 71 Art Community Hotel

Mexico City, Mexico

Cost: From $325 per night

At the brand new Colima 71 Art Community Hotel your stay includes a complimentary arrival transfer making your entry into Mexico City seamless. But that’s just the beginning, says Laura Kelly, a Toronto, Canada-based luxury travel advisor with Travel Edge.

“On arrival the hotel staff will anticipate your every whim, getting you tickets and entry to the local sites, recommending the hottest galleries to visit, and reserving table at the best restaurant in the neighbourhood,” says Kelly.

The design hotel features contemporary Mexican architecture that’s enhanced by local art that’s displayed throughout the property.

You’ll also be treated to the best local products at breakfast and the coffee bar. There’s also along an honesty bar onsite that encourages you to settle into the hotel’s inviting courtyard or library, making yourself right at home.

“It’s a true refuge in the heart of the city,” says Kelly.

Fogo Island Inn

Canada

Cost: From $1426 per night


Getting to the remote Fogo Island Inn, which is located on an island in the North Atlantic off the northeast coast of Newfoundland, is a journey in itself, says Kelly.

“The property is located on an island off an island at one of the four corners of the earth, but it remains one of the most coveted stays by luxury travelers and VIPs all over the world because of the unique and authentic experience provided,” Kelly explains.

The journey generally includes a commercial flight, followed by land and ferry transportation 
or you can reach the inn by direct charter.

Once onsite, you’ll stay in one of 29 one-of-a-kind guest rooms and suites, each of which overlooks “the wildest and most powerful ocean on the planet,” says the property’s website.

Your stay also includes meals “made using locally foraged, seasonal ingredients and an array of incredible local excursions including a half day Island Orientation with a host that is native to the island,” says Kelly. “You won’t want for anything with all concierge services, tipping, laundry, snacks, bicycles and more – all included.”

A stay at Fogo Island Inn is truly a destination in itself and one that you won’t soon forget.

Sandals St. Vincent and the Grenadines

Cost: Prices start around $500 per night, per person, varying by season and room

The Sandals St. Vincent tops the list for Jim Campbell, travel advisor and owner of Honeymoons.com.

“This property offers an exceptional all-inclusive and adult-only experience with its breathtaking location and luxurious amenities,” says Campbell. “The resort just opened last month, so the amenities are state-of-the-art.”
The rooms, meanwhile, are huge and some feature a private media or workout room, adds Campbell.

“Currently, there’s an opening sale that includes up to $1,500 air credit and up to $1,000 instant credit, making it an opportune time to experience this new gem at a great value,” says Campbell. “The resort is perfect for those seeking an upscale, adults-only getaway with unparalleled scenic views and top-tier service.”

Oberoi Udaivilas

Udaipur, India

Cost: From $375 per night

If you’re in search of an exotic, off-the-beaten path splurge, look no further than the five-star Oberoi Udaivilas, says Justin Smith, travel advisor and founder of The Evolved Traveler, a member of Ensemble.

“My recent visit to the Oberoi Udaivilas in Udaipur, in the heart of India’s captivating Rajasthan, was an extraordinary experience that established the property as one of my top favorites,” says Smith. “The resort’s prime location offers breathtaking views of Lake Pichola and the city’s historic palaces.”

From the moment you enter through the grand, palatial gateway of this property, which is ranked the number one resort in India, and step into the cathedral-like lobby, you are completely captivated, continues Smith. The rooms and suites throughout the resort are “exceptionally well-appointed, offering a level of luxury that goes beyond the ordinary by any standard.”

The Oberoi Udaivilas’ world-class spa, meanwhile, is a particular stand-out feature. Its treatments are among the best Smith says he’s ever experienced and the staff is the epitome of luxury hospitality.

“I’m certainly looking forward to planning another trip to Udaipur, and a big part of that is the prospect of staying once again at the Oberoi,” says Smith.

Pollicastro Hotel

Lecce, Bari, Italy

Cost: About $500 – $700 per night

Tucked away in the enchanting town of Lecce, Bari, Italy, lies the Pollicastro Hotel, a hidden gem of a property that’s housed in a historic residence located in a sixteenth-century building.

It’s a property that stole travel advisor Tammy Levent’s heart from the moment she set foot inside.



“On my visit, I was captivated by the allure of the matrimony room with its underground pool, a haven of serenity and luxury,” says Levent, the CEO of Elite Travel. “As I descended into the subterranean retreat, I felt like stepping into a fairytale surrounded by ancient stone walls and the gentle glow of the pool’s ambient lighting.”

Though there was no traditional view offered by the room, the experience of staying in a cave-like chamber, cocooned in comfort creates the feeling of having your own private oasis that  beyond compare.

“It was a splurge that I would gladly make again and again,” says Levent. “For me, the Pollicastro Hotel wasn’t just a place to stay; it was a sanctuary where time seemed to stand still, and every moment was infused with magic.”

Dromoland Castle

Newmarket on Fergus, Co. Clare, Ireland

Cost: About $1,500 to $2,000 per night

Imagine stumbling upon a hidden treasure in the middle of nowhere—that’s how Levent says she felt upon discovering the five-star Dromoland Castle in Ireland.

“This centuries-old fortress, with its ivy-covered walls and timeless charm, has stood the test of time since the 16th century,” says Levent. “Tucked away in the serene Irish countryside, it’s a place you’d never expect to find but will never forget once you do.”

Levent stay in the castle’s top suite felt like something out of a fairytale. “From the moment I stepped inside, I was enveloped in luxury and history,” she says. 

Spa treatments at the castle “were a dream, the dinner a gastronomic delight, and the handcrafted drinks with real miniature roses—pure magic,” she continues. “But what truly stole my heart were the falconry experiences and the chance to explore the castle’s sprawling grounds. It’s a secluded oasis where time stands still, and every moment feels like a precious gift.”

As for the steep nightly rate. Levent says consider it an investment in memories that will last a lifetime.

“Dromoland Castle is more than just a place to stay—it’s an experience that will leave you enchanted, and I make sure every client gets to experience its magic firsthand,” she says.

ORLANDO, Fla. — A retired schoolteacher thought she and her friend had booked the trip of a lifetime. She turned to Action 9 after she claims Viking Cruises jacked-up the price of their voyage by nearly $9000 about a week after they booked it.

Elizabeth Gehron loves to travel.

“I always said when I retired, I wanted to do Australia and New Zealand,” Gehron said.

And that’s what she set out to do. Gehron and a friend found a deal with Viking Cruises for around $6,100 a piece to check out those two countries. They also added more days for the “Best of Australia” pre-excursion. It was advertised at a special starting at $899.

She said, “That allowed us to go into Australia, because the cruise just you see Melbourne and Sydney, we wanted to go into Australia and see more of it.”

READ: ‘Just keep taking’: Consumer claims car wash wasn’t authorized to withdraw nearly $900 from account

After their travel agent confirmed the price with Viking for their exact dates in December it was booked. The $899 add-on was listed in their original guest statement.

Gehron told Action 9, “We get the invoice from them. Everything is good, exactly what we were promised… what it showed and advertised online.”

But eight days later, they received an unwelcome surprise. A new statement arrived showing Viking had hiked the price of their add-on to $5,299. That’s $4,400 more than they each originally agreed to pay.

After calling for an explanation, they said this was Viking’s explanation:

“There was a price mismatch issue, and that they couldn’t honor that price that we had booked it for,” Gehron said recalling her conversation with a Viking representative.

READ: Grieving widow says contractor took advantage at her lowest point

Tammy Levent, who runs Elite Travel points out, if this was some kind of advertising or other mistake, most cruise lines have insurance for what are called “errors and omissions” that should cover Viking if the cruise company honors this price.

And even though fine print in its policy shows the carrier isn’t responsible for errors and has the right to make corrections, Levent can’t understand why a giant company like Viking won’t make good on the deal.

Levent said, “The hundreds of thousands of people that are going to see this understand that hey, you know what, this is not good business on Viking’s part and I may reconsider booking with them because they didn’t honor this.”

Action 9 reached out to Viking asking if hiking the price after someone books is a typical business practice and why it happened in this case. So far, Viking hasn’t responded.

Gehron believes the company should honor the price of the original agreement.

She said, “Just surprised me. And I’ve traveled with Viking before on several cruises and always been very pleased with them felt they were reputable and trustworthy. This just doesn’t sit right.”

After Action 9 reached out, Gehron said Viking contacted her and offered to only charge each of them $2,200 extra instead of $4,400. The two women are now trying to decide what to do. They have until the end of the month to cancel or pay the higher fare.

SOURCE : St Lucia Tourist Board

SAINT LUCIA (August 4, 2017) – The Saint Lucia Tourist Board (SLTB) has been hard at work
promoting the island’s Soleil series of festivals in the US market. SLTB’s Director of Marketing for the
US, Kelly Fontenelle-Clarke, appeared on ABC Tampa Bay’s Morning Blend Show on Wednesday,
August 2. She was the featured guest on the show’s Elite Travel segment along with Elite Travel’s
CEO, Tammy Levent. Ms Fontenelle-Clarke highlighted the Soleil Summer Festival’s series of
events, which include the upcoming festivals of Country and Blues slated for September, Arts
and Heritage in October, and Food and Rum in November (Click here for interview). Recently
concluded events that formed part of the Soleil Festival were the successful debut of Roots and
Soul in June and Saint Lucian Carnival.

SLTB has been engaged in a promotional drive with the major US network via a series of
interviews showcasing Saint Lucia and its wide range of attractions as a choice tourist
destination. Ms Fontenelle-Clarke’s interview is the second of four in the series with the first airing
in June featuring SLTB Executive Chairperson, Mrs. Agnes Francis who highlighted the health and
wellness aspect of Saint Lucia’s tourism product. The two remaining Morning Blend interviews will
feature Minister for Tourism, the Honourable Dominic Fedee and will air on September 27 and
October 18 respectively. All the interviews will be available on SLTB’s Facebook page and its
other platforms.

SOURCE: TravelPulse

Memo to Disney executives: Travel advisors have a few ideas they’d like to share with you.

About what you ask? Well, the future of the Star Wars-themed Galactic Starcruiser hotel, of course.

Yes, that much-hyped, immersive experience, which opened in March 2022 after nearly 10 years of development, only to be shuttered permanently this coming September.

The first-of-it’s-kind hotel provided visitors the unique opportunity to spend two days aboard a spaceship where they mingled with beloved Star Wars characters, engaged in lightsaber training, and be active participants in a Star Wars-themed story line. The environment was part interactive live theater and part bespoke hotel stay.

So essentially, a dream come true for Star Wars fans everywhere.

Despite all of the careful thought, planning and effort that was poured into creating such a fascinating experience, Galactic Starcruiser was not the financial success Disney was hoping for. And more than a few travel experts ultimately attributed the property’s failure to the steep $1200 per-night cost of admission.

“Star Wars: Galactic Starcruiser Adventure was a one-and-done experience for the limited number of fans who could afford the hefty price-tag,” Corey Hargarther, a travel advisor with Florida-based Dream Vacations, told TravelPulse, echoing a widely expressed sentiment on the matter.

As profit-oriented businesses are known to do, Disney ultimately made the decision to cut its losses. The property, which cost $400 million to build, will be closed before you know it.

All of which begs the question: What should be done with the massive, multi-million dollar property, which is located amid a 14-acre Star Wars: Galaxy Edge land inside of Hollywood Studios park in Orlando.

While the brain trust at Disney is likely still sorting out the answer to that all-important question, TravelPulse reached out to the travel advisor community across the country to get their input on how the pricey endeavor might be usefully repurposed. The answers were alternately inventive, visionary, and entertaining.

Here’s what advisors had to say.

Keep the Hotel, Lose the Interactive Features

 

In theory, the Galactic Starcruiser was a fantastic idea. Most fans can probably agree on that point.

“Give the ultimate Star Wars fans a space to live out their dreams? Who doesn’t want to pretend they’re Han Solo? But I think it was priced so high that Disney eliminated the majority of fans from the experience,” says Heather Grodin, a Burbank, California-based advisor with MEI-Travel.

So, what would Grodin suggest for the future of the multi-million property?  No need to deconstruct the entire building, she says.

“I would love for them to turn it into a moderate- or deluxe-level hotel—minus all of the interactive bits,” continues Grodin.

“Just theme it to Star Wars,” she adds. “Maybe they can have a character meal available for an extra charge. But just allowing guests in, to feel like they’re in space without all of the actor-driven story lines, will lower the cost and still give Star Wars fans the thrills they’re looking for.”

Grodin is not alone when it comes to this line of thinking. Hargarther also suggests potentially removing the bulk of the interactive experiences at the property and then using what remains to create Star Wars-themed overnight accommodations.

“Should this be successful, similar properties could be built on other popular movies and characters,” says Hargarther.

Create an Interactive Vision of the Future

Tammy Levent, CEO of Elite Travel, suggest the soon-to-be-vacated Star Wars space could be utilized to offer guests a glimpse of the future.

“I really think that Disney should step up to their game,” says Levent. “When I last visited Dubai, I went to the Museum of the Future. I know that Disney has Space Mountain, which features some things you see from the future, but it’s outdated.”

“I think creating an entire structure where you can engage and interact with what’s in store for us in the future, will not only be educational, but can be fun,” adds Levent.

Incorporate Galactic Starcruiser Features Elsewhere in the Park

While shelling out $1200 per night might not have been appealing to masses of Disney visitors, that doesn’t mean the Galactic Starcruiser and all of its bells and whistles should be scrapped altogether, says Hargarther.

“Disney could incorporate the immersive elements from the Star Wars: Galactic Starcruiser Adventure into several new attractions, as an extension of the nearby Hollywood Studios,” Hargarther suggests. “This would generate interest and ultimately boost ticket sales for the park.”

Raise your hand if that sounds like a good plan (I’m raising mine.)

Ready for another equally compelling suggestion from Hargarther? Turn the hotel into a single-day experience.

“Either take away the hotel element and offer immersive experiences on daily basis or perhaps offer a hybrid of both approaches to make the experience more affordable to the masses,” he adds.

Re-Theme the Space Every Two Years

Disney fans around the globe are always hungering for something new. And Michele Dreiding, owner of Here to the Moon Travel and concierge to the world, is among those who enjoys new experiences. She suggests turning the Star Wars: Galactic Starcruiser hotel space into a new, similarly immersive and inventive, offering every 24 months.

“The moment I got off the Cruiser, I kept thinking to myself, okay what can we experience next?,” suggests Dreiding. “We are in a new era, where people crave experiences, especially during their travels.”

Dreiding says she and her friends found themselves immediately rattling off ideas about additional potentially fun and interactive offerings that would fit into a similar two-night immersive getaway format as the Star Wars: Galactic Starcruiser.

“If Disney positioned the Galactic Starcruiser as a ‘limited time’ experience, then you can almost guarantee it would be sold out for those 24 months,” she continues. “I would hate Disney to give up on the interactive experience concept. Whether they use the Star Wars Galactic Starcruiser as a hotel moving forward, or create another space for a rotating theme, both would create repeat visits and will continue the magic.”

Create New Dining Options

One last suggestion, that more than a few past Disney visitors are likely to be able to get on board with. Turn the space into more dining areas for visitors.

Because let’s be honest shall we? Who hasn’t experienced frustration when visiting Disney with hungry kids in tow and not being able to easily grab a bite to eat under the park’s new reservations-in-advance system—which in some cases requires making reservations weeks before you even arrive at the park.

“One of the biggest struggles I have when planning Disney trips is dining reservations,” says Jimmy Maass an advisor with the Avoya Network. “Because of that, I could see that space being a highly-themed dining venue and potentially some virtual reality or augmented reality experiences to go along with it.”

Brilliant idea. Yes, there is a reason why travel advisors are such a key part of the happy travel experience. Their wisdom is boundless.

SOURCE: TravelPulse

Since the spring of 2020, when a global pandemic brought life around the world to a standstill, the travel industry has been on a rollercoaster ride.

Even after social isolation measures and closed borders began to ease, the industry still had much to deal with—including finding ways to conduct business in new and more sustainable ways amid the the increasingly devastating impacts of climate change and environmental devastation. And following close on the heels of that ongoing challenge, inflation set in, driving up the cost of doing business precipitously as the costs of food, fuel and labor soared.

For years now, travel advisors have had to navigate this rapidly evolving landscape and 2023 is likely to require continued agility.

With that in mind, TravelPulse asked agents to share their thoughts about the top mistakes to avoid in the year ahead and the biggest questions and issues they and their colleagues are likely to face over the next 12 months.

1. The world has changed dramatically. Don’t pretend it hasn’t
“As advisors, we all know the travel world has changed dramatically. The biggest mistake to avoid in 2023 will be to assume that our clients know this,” says Jesse Morris of We Book Travel.

“We spent a lot of time helping our clients prepare for the temporary changes to travel such as masking, social distancing and vaccination requirements. However, there are a lot of permanent changes that our clients may assume are just temporary,” he added.

What are some of the developments that are here to stay?

Small things like QR codes replacing menus at restaurants are likely a permanent part of the travel experience, as is contactless check-in at hotels and airports and virtual tours of popular cultural attractions.

All of these changes driven initially by the pandemic, may continue to be a part of the travel landscape for years to come—and it would be a mistake for agents to neglect addressing the new reality with clients. “The more we prepare clients pre-trip, the better their experience will be overall,” says Morris.

2. The cost of travel has increased and is likely to remain high. Be up front about this reality
“Another area that we need to be prepared to discuss is appropriate budgeting,” says Morris. “The cost of air travel has increased. And as people get more accustomed to the pricing being at its current levels, the less likely we are to see it decrease by much— even after airline staffing and routes are back to more acceptable levels.”

It’s also worth noting that prices are likely to continue to climb even more throughout 2023, so this reality will need to be made clear during conversations with customers.

“There are estimates that airfare will rise by more than 8 percent in 2023. People who are waiting to book the air because they are anticipating a drop are likely to be disappointed,” says Morris. “And so we need to be prepared to discuss this with our clients.”

3. Education will be essential in 2023. Don’t neglect this step
“Education for you and for your agents is crucial this year. Be on top of your agency, know destinations, requirements, tour companies, and the ins and outs of our industry,” advises Tammy Levent, founder of Elite Travel.

Clients are likely to be shopping around and comparing the offerings, skills and knowledge of multiple professionals. Educating yourself so that you stand out in a potential client’s mind will be key to success.

“You need to have a competitive angle against your competition,” says Levent. “Live and breathe what you sell.”

4. Don’t skimp on your advertising and marketing budget
“Whatever you do, do not stop advertising or marketing your agency,” says Levent. “This is a mistake that we make, we tend to save money and stop advertising, when this is the time we need to advertise and get our name out there more.”

If your brand is not promoted on social media and other advertising avenues, your agency will definitely feel the effects, says Levent.

5. Do express empathy and understanding when working with clients amid such uncertain times
“You will have clients who are afraid to pull the trigger on a vacation, make sure to empathize with them,” says Levent.

These past few years have been hard on everyone—individuals and businesses alike. The brutal realities of the pandemic are still being processed. And for many, that has triggered a newfound appreciation for the value of life and how fleeting it really is.

“We have realized life is too short and no one, of course, is guaranteed a tomorrow,” continues Levent.

Maybe a client is struggling to find a way to make the three-week trip they’ve been dreaming of work. But as a travel professional, you can bring empathy to the table and help that client find another itinerary, destination, or option that is equally fulfilling.

“If you do not take your time with your client, they will go elsewhere, they need hand holding in these hard times, online agencies cannot give them that,” says Levent.

6. Do check-in regularly with your vendors
Regular and effective communication is essential for nearly any business to run smoothly. But in 2023, it will be particularly important to maintain open lines of communication with vendors.

“Make sure you have strong relations with your vendors,” says Levent. “Do your research and make sure they are stable as they were prior to COVID and able to sustain our economic turnaround.”

This is particularly critical because if a vendor suddenly goes out of business, where does that leave you and your clients? Levent even suggests that advisors consider securing bankruptcy insurance.

7. Do embrace new forms of communication in 2023
As part of your efforts to continue reaching new market segments and clients, consider expanding or diversifying the methods communication you utilize.

“Travel advisors should embrace different forms of communication as an avenue to reach consumers across age groups,” says Corey Hargarther, travel advisor for Dream Vacations. “In the past, I was most comfortable using traditional methods such as email or phone. But last month, I engaged with a new client referral almost entirely via text message and booked his trip next spring on Royal Caribbean.”

“Additionally, I was also contacted via Facebook Messenger earlier this year for a babymoon and found that this was by far the easiest method to reach this client,” adds Hargarther.

8. Don’t assume clients will follow the same purchasing behaviors they have followed in the past
After two years of being stuck at home, clients may be ready to break out of past travel patterns. In some cases, this may mean traveling more luxuriously than in the past.

“For example, I just sold a Globus Paris, Normandy & Châteaux Country with London tour for September 2023 for just over $10,000,” says Hargarther. “That client has booked trips almost annually with our agency since 1997. The escorted tour they booked cost almost double their previous vacations.”

Given that clients have spent much more time at home over the past three years, they are often spending significantly more today than they might have in the past, says Hargarther.

9. Don’t place too much emphasis on lead-in pricing
Rather than focusing lead-in pricing in 2023, Hargarther says agents will be better served emphasizing best overall value with clients.

“Cruise lines such as Celebrity, Norwegian, Princess and Holland America often offer packages with extras such as gratuities, Wi-Fi and beverages, which cost significantly less when purchased together with the cruise versus onboard the ship,” explains Hargarther. “This is a win-win opportunity for both the travel advisor and the consumer.”

10. Continue proving your value with every client
There’s no denying the fact that the COVID-19 pandemic brought about major upheaval and challenges for businesses and individuals around the world.

But there were also more than a few stories of companies and sectors that not only survived, but thrived. Travel agents in particular became more essential than ever as industry experts who could help clients navigate the rapidly changing landscape and country-by-country rules and regulations.

“If there were any positives to come from it, it was the visibility that travel advisors got as experts and a go-to resource for travelers—compared to online travel booking engines,” said Morris.

“But as time goes on, people will start to forget how painful the last few years were and slip back into their old habits,” Morris adds. “We have to be diligent about proving our value with each and every client in 2023 and beyond. We have to stay top of mind and make sure clients think of us first for each and every trip. If we fail here, it will be a fatal mistake.”