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          • Cape Sounio
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          • Hydra
          • Ikaria
          • Kalamata
          • Meteora
          • Mykonos
        • N-Z Destinations
          • Nafplion
          • Naxos
          • Olympia
          • Paros
          • Patmos
          • Patra
          • Rhodes
          • Santorini
          • Sparta
          • Spetses
          • Thessaloniki
          • Zakynthos
      • Montenegro
      • Macedonia
      • Malta
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How Do You Manage Travel Documents Digitally?

by EliteWebsite November 19, 2024
written by EliteWebsite

Discover the secrets behind seamless travel document management straight from industry trailblazers. In this article, a founder and a general manager share their top strategies for keeping travel documents organized and accessible. The first expert recommends creating a folder on your phone for travel documents, while the final tip emphasizes managing travel documents with Travefy. Explore ‌four expert insights to revolutionize your travel routine.

  • Create a Travel-specific Folder
  • Opt for Robust Cloud-based Systems
  • Organize Documents with AI PDF Tool
  • Manage Travel Documents with Travefy

Create a Travel-specific Folder

Managing my travel documents digitally has made my journeys much smoother and more organized. I use a combination of cloud storage and dedicated apps to keep everything in one place.

Before each trip, I scan important documents like my passport, travel insurance, and itinerary, and upload them to a secure cloud service.

I also create a folder on my phone with all the relevant PDFs and tickets for easy access. One tip I highly recommend is to use a document-scanning app to convert physical documents into digital copies, which you can easily access on the go.

I remember one time when my flight was delayed, and I needed to pull up my travel insurance details quickly; having everything stored digitally saved me a lot of stress. By keeping my travel documents organized and easily accessible, I can focus more on enjoying my travels rather than worrying about paperwork.

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Aseem Jha
Founder, Legal Consulting Pro


Opt for Robust Cloud-based Systems

As someone frequently navigating international business, managing travel documents digitally has become second nature. Here’s my golden tip: Opt for a robust, cloud-based document-management system. Services like Google Drive or Dropbox allow you to access important documents anytime, anywhere, with just an internet connection.

Moreover, they offer ample storage and collaborative tools, which are ideal for team or business travel. For instance, on multiple occasions, I’ve needed to access receipts or presentations while on the go in unanticipated meetings during my travels for DesignRush. Having those important documents at my fingertips has been instrumental in facilitating my productivity and ability to adapt to unexpected scenarios.

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Gianluca Ferruggia
General Manager, DesignRush


Organize Documents with AI PDF Tool

As an SEO expert and owner of an AI PDF tool, I’ve found that managing travel documents digitally has completely streamlined the process. I keep all important documents—like passports, visas, itineraries, and hotel confirmations—securely organized in a single, encrypted folder that I can access on any device. To make it even easier, I use my AI PDF tool to categorize and tag documents by trip and type. This way, everything is logically sorted, and I don’t have to dig through endless files. It also allows for offline access, so I can retrieve documents even if I’m without an internet connection.

One tip for hassle-free document management is to set up automated backups and a clear naming system for each document. Use specific names, like “Italy_2024_Passport” or “Tokyo_FlightDetails,” so you can quickly locate what you need without opening every file. Also, with the AI PDF tool, you can convert, organize, and compress files in seconds, which is especially handy when traveling with limited data or storage. This approach has saved me countless hours and has made each trip much more relaxed, knowing everything I need is at my fingertips.

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Greg Walters
Co-Founder, Chat PDF Pro


Manage Travel Documents with Travefy

I manage travel documents digitally through “Travefy,” which has become invaluable in providing a seamless and stress-free experience for myself and my clients. From the initial planning stages to the end of their trip, I can send all necessary documents electronically, making the process more efficient. The app allows clients to access their itineraries, updates on their air travel (including delays or cancellations), and essential contact information for all suppliers—all within a few taps. This reduces the need for constant emails and printed documents, ensuring everything they need is in one secure place.

One of the standout features is the ability for clients to download a compatible app that gives them real-time updates, detailed city guides, maps, and even the ability to connect if they’re traveling as a group. It keeps all participants on the same page and eliminates confusion during the trip. Moreover, the app provides direct communication with me 24/7, so if they have any concerns or questions during their travels, I’m always just a text or message away.

The peace of mind this system brings to my clients is immeasurable. They no longer have to worry about misplacing essential travel documents and know they have instant access to me and all the details they need. By using Travefy, I ensure that they can focus on enjoying their trip without the stress of managing paperwork or wondering about flight changes. This digital system helps streamline operations and assures my clients that they’re supported every step of the way, creating a smoother and more enjoyable travel experience.

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Tammy Levent
Founder & CEO, Elite Travel Management Group, Inc.

November 19, 2024 0 comment
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Blog

Cancun airport drops tax for foreigners bringing more than 1 laptop or tablet

by EliteWebsite November 8, 2024
written by EliteWebsite
  • The Des Moines Register
  • 3 Nov 2024
  • Kathleen Wong

Travelers to Cancun, Mexico, no longer have to worry about paying up to hundreds of dollars to customs for bringing more than one laptop or tablet in their luggage. In a Facebook video posted on Friday, Quintana Roo Gov. Mara Lezama announced Cancun International Airport – the busiest airport in Mexico – is eliminating the country’s longstanding tax on foreign arrivals bringing more than one “portable computer equipment known as laptop, notebook, Omnibook or similar” through airport customs effective immediately.

Lezama said in the video: “Due to several situations detected at the Cancun International Airport regarding the fee to residents and tourists in a process that has affected the image of the destination, and has generated discomfort and inconveniences of our visitors, prohibiting tourists from bringing personal equipment of more than a laptop and a tablet … we have decided to eliminate the criteria that imposed a fee to incoming passengers bringing a computer and a tablet to Cancun International Airport.”

The tax previously charged travelers 19% of the deemed value up to $4,000 of the second device, according to the country’s General Rules for Foreign Trade, under Baggage and Passenger Allowance. Although the law had been around for years, it was implemented on and off, according to Mexico travel experts.

In June, Tammy Levent, entrepreneur and owner of Elite Travel Management, had to pay $200 for an older-generation iPad when she went to Cancun for a work trip. It was the

first time she had been charged for bringing a laptop and iPad during one of her countless visits to Cancun over the last decade. The incident felt like “extortion,” she said.

“You went on a business trip, you have a pharmaceutical company or a company who goes on retreats and you’re going to have to say, listen you can’t bring your iPad,” she said. “And who’s going to pay the tax, you’re going to cover the $200 per person?”

Levent sent complaint letters to Mexican officials, including the Cancun Customs Administration, but felt like she “wasn’t getting anywhere.” She reached out to the tour organizers and hotels she partners with in Cancun, and they “went to bat for me” by also writing to officials to advocate for the tax removal.

“After hearing concerns about these practices from Tammy Levent, President of Elite Travel, who initiated the conversation, we at Bookolis – a boutique DMC based in Mexico – promptly reached out to official associations, including AMATUR (Mexican Associa

tion of Receptive Tourism Agencies), under the leadership of President Sergio Gonzalez,” Frank Coulier, president of Bookolis, said in an email.

Coulier explained that AMATUR engaged other official and governmental bodies “who were instrumental” in coordinating with the National Customs Agency of Mexico to review the matter.

“Our heartfelt thanks go first and foremost to Tammy for bringing this issue to our attention,” he said. “We also extend our sincere gratitude to Governor Mara Lezama of Quintana Roo for her swift and decisive action in addressing the situation.”

The governor acknowledged in the video the rule was outdated.

After sharing her story in September, Levent said she received dozens of messages from other travelers who were unaware of the law and ended up paying hundreds at airport customs. Upon hearing the news of the tax being dropped, Levent urged others to “be the voice of the change.”

November 8, 2024 0 comment
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Blog

Top Picks for Luxury Romantic Getaways and Their Must-Do Activities

by EliteWebsite November 4, 2024
written by EliteWebsite

Ever wondered where the ultimate romantic luxury travel destination is? In this article, industry leaders like a CEO and a founder reveal their top picks and experiences. The first insight takes you to the enchanting city of Prague, while the final recommendation highlights the opulence of Marbella. With ‌nine expert insights, prepare to discover the perfect getaway for romance.

  • Discover Romance in Prague
  • Explore Niagara-on-the-Lake
  • Experience Santorini’s Luxury
  • Stay at Policastro Boutique Hotel
  • Unwind in The Maldives
  • Revel in Revelstoke
  • Adventure in the Hawaiian Islands
  • Sail the Bosphorus in Istanbul
  • Indulge in Marbella’s Lavish Lifestyle

Discover Romance in Prague

If you love castles, rolling hills, adorable villages, and medieval architecture, you will find Prague to be very romantic. From the amazing look of a fairytale city with 100 spires and narrow cobblestone streets to the magical fairytale castles, it’s very romantic.

Add in the day trips to the villages nestled in the hills, romantic boat rides, and small bridges, and it’s in competition for one of the most magical cities in Europe. This once-considered out-of-the-way destination has been gaining more attention as of late. However, with all of the narrow side streets and out-of-the-way cafes, much remains untouched. There’s plenty to do there with amazing pastry shops, parks, views, and local cuisine!

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Martin Wagner
COO & Co-Founder, Go Real Travel


Explore Niagara-on-the-Lake

Explore the picturesque town of Niagara-on-the-Lake, Ontario, for a memorable romantic getaway. You can start your expedition by visiting its Heritage District, where you can see the remarkable historic buildings, shop in a variety of boutiques, and taste mouth-watering local cuisines.

Next, take a biking wine tour to discover the Niagara-on-the-Lake wine region. It is home to over 40 wineries that offer wine-tasting opportunities. Further, spas in this town are great options for the ultimate relaxation. You can enjoy your drink while relaxing under sensory showers.

Niagara-on-the-Lake is famous as the Culinary Capital of Canada for its tremendous selection of dining experiences. So, there is a wide range of world-class cuisines you can enjoy with your partner.

Lastly, visiting Niagara Falls has its magic and excitement. Spring is the best time to visit Niagara-on-the-Lake when the snow melts and flowers blossom, creating a paradise for lovebirds.

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Soubhik Chakrabarti
CEO, Canada Hustle


Experience Santorini’s Luxury

For a luxury, romantic getaway, Santorini, Greece, is hard to beat. The stunning sunsets over the caldera, iconic whitewashed buildings, and crystal-blue waters create an unforgettable backdrop for romance.

I’d recommend staying in a cliffside villa with a private infinity pool for the ultimate experience. For activities, take a private yacht tour around the island, enjoy wine tasting at a local vineyard, and dine at a candlelit seaside restaurant. A sunset walk through Oia’s charming streets is also magical. Santorini blends luxury, romance, and natural beauty seamlessly.

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Liga Rudzite
Content Editor, The Traveler


Stay at Policastro Boutique Hotel

My top recommendation for the ultimate luxury romantic getaway is the Matrimony Suite at Policastro Boutique Hotel.

Nestled in an underground cave near the beautiful town of Arbelobelo in southern Italy, this suite offers a one-of-a-kind, intimate experience, complete with a private pool that feels worlds away from everything. The natural cave walls, paired with luxurious modern touches, create a cozy and spectacular ambiance. Policastro’s location is ideal—close enough to stunning beaches for a day trip and a short distance from the charming trulli houses of Arbelobelo, making it the perfect blend of seclusion and accessible adventure.

Whether you’re craving the intimate seclusion of an underground cave suite, the luxurious privacy of a beach cabin, or the cozy warmth of a mountain chalet, each location offers its kind of magic. However, the Matrimony Suite at Policastro provides an unforgettable experience that combines privacy with proximity to some of Italy’s most beautiful sights, making it the perfect destination for a romantic escape.

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Tammy Levent
Founder & CEO, Elite Travel Management Group, Inc.


Unwind in The Maldives

For luxury romantic getaways, I have to say The Maldives is truly unbeatable. There’s just something about the pristine white sand, the turquoise waters, and those iconic overwater villas that make it feel like a private paradise made for two. Whether you’re celebrating an anniversary, a honeymoon, or just wanting to escape the world together, The Maldives is all about luxury and intimacy.

One of my favorite recommendations for couples is to stay in a secluded villa with a private plunge pool—it’s perfect for spending quiet, intimate moments while gazing out at the ocean. Most resorts in The Maldives offer this, but the experience really feels personal, like the world is just the two of you. Imagine waking up, stepping straight from your villa into the warm, crystal-clear water for a morning swim. It’s surreal.

For romantic activities, one thing I always tell couples to try is a private dinner on the beach. Many resorts will set up a candlelit dinner right on the sand, with just the two of you, the waves lapping in the background, and the stars above—it’s the kind of experience you’ll never forget. Another must-do is a sunset cruise. There’s something incredibly magical about watching the sunset from a boat, champagne in hand, with dolphins sometimes making an appearance. It’s one of those picture-perfect moments that feels like it’s straight out of a dream.

If you’re into wellness, I highly recommend booking a couples’ massage at the resort’s spa. Many spas are located over the water, so while you’re getting your treatment, you can hear the soft sounds of the ocean beneath you. It’s such a serene and bonding experience.

For a bit of adventure, consider going snorkeling or diving together. The underwater world in The Maldives is breathtaking—vibrant coral reefs, schools of colorful fish, and sometimes even manta rays or sea turtles. Exploring it together feels like discovering a hidden world, hand in hand.

If you’re looking for the ultimate luxury romantic destination, The Maldives really checks all the boxes. Every detail is catered to making sure you both feel like the only two people in the world. It’s a place where romance and luxury blend perfectly, and you’ll leave with memories you’ll cherish forever.

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Stephanie Webb
Travel Expert, Tripshepherd


Revel in Revelstoke

Luxury in the heart of the mountains—Revelstoke is the ultimate romantic getaway, offering a perfect blend of stunning natural beauty and luxurious experiences. Nestled in the heart of the Kootenays, this charming town provides an idyllic backdrop for couples looking to escape and reconnect. Let’s take a look at what luxury and romantic experiences you can do (from a local!).

For a truly memorable experience, I recommend starting your getaway with a scenic hike or a leisurely stroll through the picturesque surroundings, either in the local backcountry or downtown core. The breathtaking views of mountains and inland rainforests create an intimate atmosphere that sets the stage for romance. Afterward, indulge in a cozy dinner at one of Revelstoke’s fine-dining restaurants, where you can savor locally sourced cuisine paired with exquisite wines.

To elevate your romantic escape, booking a couple’s massage with Amala Massage & Yoga is a must! Their mobile wellness services bring relaxation directly to your accommodation, allowing you to unwind together in the comfort of your own space. Imagine enjoying soothing massages side by side, followed by a serene yoga session designed to deepen your connection and enhance your relaxation—yes please!

Revelstoke offers various activities, such as hot springs visits, biking, boating, and even winter sports like skiing or snowboarding for adventurous couples. Each experience can be tailored to your preferences, ensuring that your romantic getaway is uniquely yours.

With its breathtaking landscapes and luxurious offerings, Revelstoke is the perfect destination for couples seeking romance and rejuvenation!

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Amy Phillips
Owner/ Operator, Amala Services Inc.


Adventure in the Hawaiian Islands

One of the most romantic luxury travel destinations I’ve experienced is the Hawaiian Islands. The islands offer stunning beaches, world-class resorts, and breathtaking scenic drives through lush landscapes.

To make your getaway even more special, I recommend taking a helicopter tour for unforgettable views of the islands or enjoying a sunset cruise together. For couples who love adventure, try stand-up paddling or surfing, where the shared experience creates lasting memories. Hawaii’s blend of natural beauty and romantic activities makes it an ideal spot to celebrate love.

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Alexander Weber
Founder, Golfforscher


Sail the Bosphorus in Istanbul

Istanbul is undoubtedly one of the most romantic luxury travel destinations for couples. The city is split by the beautiful Bosphorus Strait, a natural waterway that divides Europe and Asia. Along its shores, you’ll find centuries-old palaces, mansions, and fortresses, creating a captivating backdrop where East meets West, blending diverse cultures into one harmonious experience.

This unique geographical and cultural connection mirrors the union of two people in love, much like the meeting of continents. For an unforgettable romantic experience, sailing along the Bosphorus on a private luxury yacht offers couples the chance to admire the city’s beauty from the heart of two continents.

Couples can enjoy a private yacht cruise on the Bosphorus, whether celebrating a birthday, an anniversary, or simply spending quality time together. They can enhance their experience by adding extra services when renting a luxury yacht—gourmet dining, live music, professional photography, romantic décor, flowers, or even a performance like a belly dancer—all designed to create an unforgettable romantic celebration.

Istanbul’s iconic Bosphorus bridges, which connect Asia and Europe, also offer the perfect setting for a magical marriage proposal. The yacht can project their names, along with the life-changing “Will you marry me?” question, in lights beneath one of these grand bridges, creating a moment to remember forever.

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Basak Zileli Altun
Marketing and Sales Manager, Lotus Yacht Rental Istanbul


Indulge in Marbella’s Lavish Lifestyle

Marbella is one of the best luxury travel destinations for a romantic getaway. It has increasingly become a popular destination in the last couple of years and is a fantastic place to experience the lavish lifestyle. The town has a wide range of luxury accommodations that cater to couples. Travelers can opt for adult-only hotels, beachfront resorts offering incredible Mediterranean Sea views, or unique villas in the mountainside.

Regarding activities, I recommend trying a Michelin-starred restaurant—I personally love Tragabuches and Lobito de Mar from local chef Dani Garcia—going on a sunset cruise in Puerto Banús, and taking a day trip to a local winery. Although the Golden Mile is one of the top spots in Marbella, as a local, I also suggest wandering the old town, a more authentic side of Marbella.

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Cristina Reina
Travel Writer, My Little World of Travelling

November 4, 2024 0 comment
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10 Strategies to Handle Price Objections While Conveying Value

by EliteWebsite October 25, 2024
written by EliteWebsite

Navigating through price objections can be a daunting task, but there are tested strategies that can turn potential loss into secured sales. Insights from an Owner and a Founder & Creative Director shed light on effective techniques to convey the value of your product or service. This article begins by emphasizing long-term benefits and ROI, and concludes with demonstrating comprehensive care and long-term benefits. With ten expert insights, this guide offers a wealth of knowledge to enhance your sales approach.

  • Emphasize Long-Term Benefits and ROI
  • Offer Flexible Pricing Tiers
  • Shift Focus to Value and ROI
  • Use Value-Based Selling Technique
  • Dictate Rate or Terms, Never Both
  • Highlight Unique Value and Benefits
  • Showcase Real Results and Breakdown Costs
  • Focus on Value of Experience
  • Implement Two-Tier Pricing Strategy
  • Demonstrate Comprehensive Care and Long-Term Benefits

Emphasize Long-Term Benefits and ROI

To effectively handle price objections, I focus on emphasizing the value and long-term benefits of the product rather than justifying the price. One successful approach I’ve used is to relate the product’s benefits directly to the customer’s specific pain points. For example, if a potential client hesitated about the cost of our digital-marketing services, I explained how our strategies would increase their customer acquisition, leading to a much greater return on their investment over time.

I also provided case studies showing previous clients who had seen measurable results, demonstrating the financial impact our services had made for them. By shifting the conversation from cost to value and showing tangible benefits, the customer felt more confident about the investment, and it resulted in a successful sale.

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Andrew Lee Jenkins
Owner, Andrew Lee Jenkins


Offer Flexible Pricing Tiers

We often provide different pricing tiers that offer varying levels of service or features. This gives the client flexibility while still delivering a solution that fits their budget.

As we work in the visual and creative industry, I use existing visual references alongside each tier, as well as itemizing the crew involved. This helps the client understand exactly what each tier gives them, and more often than not, they prefer to push the budget upwards to attain something they like the look of.

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Ryan Stone
Founder & Creative Director, Lambda Video Production


Shift Focus to Value and ROI

When handling price objections, I always focus on shifting the conversation from cost to value and return on investment (ROI). At Rail Trip Strategies, one successful approach I’ve used is the value-framing technique, where I break down the benefits of our service in terms of the specific problems we solve and the tangible results clients can expect.

For example, when a prospect expresses concern about the price, I take the opportunity to ask more about their current challenges—whether it’s low-quality leads, inefficiencies in their sales process, or a high cost of customer acquisition. Once we’ve clarified the pain points, I explain how our solution directly addresses those challenges and how the long-term gains far outweigh the initial cost. I might use past client success stories or specific ROI examples to show how working with us will increase their revenue or reduce operational costs over time.

One tactic that’s particularly effective is to quantify the value. For instance, if our lead generation service can help a digital marketing agency close just one more high-ticket client per month, the return on that deal alone could easily justify the cost of our services. By breaking it down in this way, prospects can see the long-term financial benefits of investing in a quality solution rather than focusing solely on upfront costs.

This approach reframes the conversation from price as a barrier to price as an investment, helping the prospect understand that what they’re paying for is not just a service but a strategic asset that delivers measurable value. By focusing on ROI and value, I’ve been able to overcome price objections successfully and build stronger relationships with clients who appreciate the results we deliver.

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Reed Daniels
Owner, Rail Trip Strategies


Use Value-Based Selling Technique

Effectively handling price objections while conveying the value of a product or service requires a combination of active listening and demonstrating clear value-propositions. One successful approach I’ve used is the “Value-Based Selling” technique, which focuses on understanding the specific needs and pain-points of the customer before discussing price.

When faced with a price objection, I start by acknowledging the customer’s concern and asking open-ended questions to uncover the underlying reasons for their hesitation. This not only shows empathy but also allows me to tailor my response more effectively. For instance, if a client expresses that the price is too high, I might ask about their budget constraints or what specific outcomes they are hoping to achieve with our product.

Once I understand their perspective, I focus on articulating the unique benefits and outcomes our service provides, linking these directly to their needs. I might share case studies or testimonials from similar clients who experienced significant ROI or improvements after using our product. By emphasizing the long-term value and potential cost savings, I help the client see that the investment is justified. This approach not only addresses their objection but also positions our offering as a strategic solution rather than just a cost, ultimately leading to more successful conversions.

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Shehar Yar
CEO, Software House


Dictate Rate or Terms, Never Both

When it comes to landing gigs, never jump through hoops for clients. You can either dictate the rate or the terms of the work, but not both. If the client wants a lower rate, then you get to set the terms—like reducing the number of deliverables. If you’re firm on your rate, then the client can specify how much work they want—like 30 hours or 10 articles a month.

During the discovery call, ask, “What is your definition of success for this campaign?” If they push back on your price, respond with something like: “I know my rate might seem high, but I’m confident I can deliver the results you’re looking for. Here’s my offer: if at any point in the next three months you feel my work isn’t meeting your expectations, just let me know, and I’ll refund you for our last billing month—no questions asked. Works for you?”

Use this tactic only if you sense genuine interest from the client, and you’ve made a strong impression. If price is their only sticking point, say: “I’d really love to work with you, but I can’t lower my rate. However, I know some agencies who could fit your budget, though they won’t deliver the same quality of work. If you’d like, I can refer you to them. What do you think?” Then, give them space to respond. This approach works well—but be ready to walk away if they still say no. You’ve got to stand firm!

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Kate Dzhevaga
CMO, Head of Growth, SYMVOLT


Highlight Unique Value and Benefits

Effectively handling price objections while conveying value involves a combination of empathy and strategic communication. When a potential customer raises a price objection, I first acknowledge their concern and ask them for specific feedback about what they were expecting. This demonstrates that I respect their perspective and helps me understand whether the objection is based on budget constraints or a misunderstanding of the product’s value. I might say something like, “I understand that price is a concern for you. Can you share what you had in mind or what specific features are most important to you?” This approach creates a dialogue where we can explore their expectations and clarify any misconceptions.

Once I have a clearer understanding of their concerns, I focus on highlighting the unique value and benefits of my product or service. Instead of justifying the price, I emphasize the return on investment (ROI) that they can expect. For example, if I’m selling a premium service, I would detail how it saves time, reduces headaches, or leads to increased efficiency in their operations. Sharing success stories or case studies from similar clients can also be effective, as it provides tangible evidence of the benefits. I might say, “One of our clients saw a 30% increase in productivity within three months of using our service, which ultimately paid for itself in cost savings.”

Finally, I always strive to offer flexible options that could meet their budget while still delivering value. This could include different pricing tiers, bundling services, or payment plans that make the investment more manageable. By framing the conversation around value rather than just cost, and by being open to finding solutions that work for them, I can often turn a price objection into a commitment. This approach not only helps in closing sales but also fosters trust, ensuring that the customer feels they are making an informed decision.

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Sophie Marasco
Founder, Thanks A Bunch Florist


Showcase Real Results and Breakdown Costs

At my local S.E.O. agency, we often encounter price objections from clients when discussing our services for optimizing Google Business Profiles. One particular instance stands out where we faced resistance from a potential client who was concerned about the cost.

During our initial consultation, the client expressed doubts about the investment required for our services. Instead of immediately defending our pricing, I took a moment to listen and understand their perspective. This helped build rapport and showed that I valued their concerns.

To address their objections, I shifted the conversation towards the value we provide. I shared a case study of a previous client who experienced a significant increase in foot traffic and online inquiries after implementing our strategies. By showing real results, I illustrated how the investment could lead to tangible benefits for their business.

I also broke down our pricing structure and explained the specific services included, highlighting how each element contributes to their overall success on Google Maps. This helped demystify the costs and reinforced that they were not just paying for a service but investing in their business growth.

As the conversation progressed, I encouraged them to think about the long-term returns rather than just the upfront costs. By the end of our discussion, the client not only understood our pricing better but also felt more confident about moving forward.

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Sophie Marasco
Founder, Thanks A Bunch Florist


Focus on Value of Experience

Price objections are a natural part of the conversation in the luxury-travel space. My approach is to focus on the “value of the experience” rather than just the cost. I always encourage clients to think of their trip as an investment in memories and fulfillment. I ask them to consider the difference between a trip that’s just “okay” versus an experience that’s truly unforgettable. You can’t put a price on the value of creating lasting memories.

One approach I’ve found effective is addressing the client’s price point upfront and discussing ways to tailor the experience within their budget. For example, if they have a set budget but still want a high-quality experience, I may suggest reducing the trip’s length or adjusting the itinerary slightly. This way, we keep the essence of the experience intact without sacrificing the aspects that make it memorable. This compromise allows clients to see they’re not losing out but still gaining a curated, luxury experience tailored just for them.

It’s essential to emphasize that luxury travel is about “creating exceptional moments,” not just the trip itself. Clients often realize that the value far outweighs the price by shifting the focus from cost to the unique, personal experiences they’ll have. Whether it’s a sunset dinner overlooking the ocean, a private guided tour, or exclusive access to hidden gems, the experience truly matters, and that’s where the value lies.

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Tammy Levent
Founder & CEO, Elite Travel Management Group, Inc.


Implement Two-Tier Pricing Strategy

At Premier Staff, we’ve developed a two-tier pricing strategy that effectively addresses price objections while maintaining our premium market position. When clients express concerns about our luxury-tier pricing, we explain our value proposition through concrete examples. For instance, when we managed Ferrari’s Formula 1 activation in Las Vegas, our higher investment in staff training and management infrastructure prevented logistical disasters and actually saved money in the long run. For more budget-conscious clients, we offer a “managed by you” tier that provides access to our qualified staff at lower rates while still maintaining quality standards. This flexible approach has allowed us to serve both premium clients like Louis Vuitton and Netflix while also accommodating clients with tighter budgets, all while maintaining our reputation for excellence.

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Daniel Meursing
Founder/CEO/CFO, Premier Staff


Demonstrate Comprehensive Care and Long-Term Benefits

Handling price objections comes down to clearly demonstrating the value of what you offer while understanding the client’s concerns. In my experience, the key is to listen carefully to their hesitation and then tailor your response to highlight how your service uniquely meets their needs. For instance, when we first introduced our integrated health services at The Alignment Studio, some patients questioned the cost compared to stand-alone physiotherapy clinics. I took the opportunity to explain how our multidisciplinary approach, which includes physiotherapy, Pilates, podiatry, and nutritional advice, offers comprehensive care that not only addresses immediate pain but helps prevent future issues and improve long-term physical performance. Drawing on my 30 years of experience, I was able to show them specific examples of clients who had achieved lasting results through this holistic method, reducing their overall health expenses over time.

One successful approach involved a long-term client who initially came in for physiotherapy but was reluctant to commit to the full suite of services due to price concerns. After discussing their goals—relief from chronic back pain and improving posture—I laid out how physiotherapy would address the acute symptoms while regular Pilates sessions could improve strength and posture, preventing recurrence of pain. Using my background in musculoskeletal health and my track record of working with athletes, I reassured them with evidence-based outcomes. After just a few months of following the integrated plan, they experienced significant improvement and later thanked us for offering a solution that provided lasting results rather than temporary relief. This example illustrates how emphasizing value through long-term benefits can successfully overcome initial price objections.

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Peter Hunt
Director & Physiotherapist at The Alignment Studio, The Alignment Studio

October 25, 2024 0 comment
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4 Ways Hotels Can Improve Accessibility and Inclusivity

by EliteWebsite October 25, 2024
written by EliteWebsite

In the competitive world of hospitality, standing out means creating an environment where every guest feels welcome and valued. Industry insights from a seasoned Founder and a dedicated Hotel Manager provide actionable strategies for enhancing accessibility and inclusivity. Discover why focusing on staff training and awareness is crucial and how incorporating universal-design principles with empathy can transform guest experiences. With four expert insights, this article offers a comprehensive guide to making your hotel more inclusive for all guests.

  • Focus on Staff Training and Awareness
  • Create Memorable, Inclusive Guest Experiences
  • Prioritize First Impressions with Warm Welcomes
  • Incorporate Universal-Design Principles with Empathy

Focus on Staff Training and Awareness

Here is my advice for hotels looking to improve accessibility and inclusivity for all guests:

Focus on staff training and awareness. Educate all employees—from front desk to housekeeping—on how to respectfully assist guests with various needs. This includes using appropriate language, offering help discreetly, and understanding different types of visible and invisible disabilities.

Some specific measures hotels can take:

– Ensure your website and booking engine meet Web Content Accessibility Guidelines (WCAG). Provide detailed info on your accessible rooms and amenities.

– Have adaptive equipment available, such as portable hearing-loop systems, shower chairs, grab bars, visual alarms, etc.

– Provide alternative formats for printed materials like braille, large print, and audio. Include braille on room numbers and elevator buttons.

– Allow service animals in all areas of the hotel. Have a relief area on property.

– Train dining staff on common food allergies and intolerances. Offer menu items for various dietary needs.

– Make public spaces accessible, including stepless entries, wide doorways, and wheelchair seating in lounges and meeting rooms. Install a pool lift.

– Partner with local disability organizations for feedback and ongoing accessibility audits.

The key is being proactive, considering the full spectrum of guest needs, and empowering staff to provide dignified, equitable service to everyone. Inclusivity benefits all guests and will differentiate your hotel.

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Benjamin Verot
Founder, HotelMinder


Create Memorable, Inclusive Guest Experiences

Hotels looking to improve accessibility and inclusivity must prioritize creating memorable experiences for all guests, regardless of physical abilities or backgrounds. One key is recognizing that accessibility isn’t just about compliance; it’s about making every guest feel welcome and valued. A memorable experience can leave a lasting impression, much like my recent stay at a hotel in Dallas with fresh herbs growing in the lobby. At checkout, I was invited to take some herbs home. I didn’t need them, but the thoughtfulness and uniqueness of the gesture stuck with me. Similarly, over ten years ago, I stayed at a hotel in Palm Springs where donut decor lined the walls—guests could grab and go, creating a playful and unforgettable moment. These are the kinds of experiences that, when combined with inclusivity, leave a lasting impression.

To improve accessibility, hotels should go beyond the basics of ADA compliance. This means offering features like wider doorways, ramps, accessible bathrooms, and Braille on elevators while also providing visual and auditory aids. Equally important is ensuring accessible rooms are as stylish and thoughtful as others, not treated as an afterthought. Inclusivity can be enhanced by offering gender-neutral restrooms, multilingual staff, and culturally diverse menus. Providing such experiences and training staff in cultural sensitivity fosters an environment where all guests feel welcome.

The Moxy East Village in New York City is an excellent example of a hotel that combines accessibility with memorable guest experiences. Its rooms are wheelchair-friendly with roll-in showers and adjustable-height beds, and its website is fully ADA compliant for easy booking. Moxy also offers gender-neutral restrooms and multilingual staff, making it a welcoming space for everyone. This shows that accessibility and inclusivity don’t detract from a guest’s experience; they enhance it.

Combining thoughtful design, inclusive practices, and memorable touches creates a genuinely welcoming environment for hotels looking to improve. Accessibility shouldn’t feel like a compromise, and inclusivity should be seamlessly integrated into every guest interaction. When hotels achieve this, they provide better service and ensure every guest leaves with a positive, lasting impression.

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Tammy Levent
Founder & CEO, Elite Travel Management Group, Inc.


Prioritize First Impressions with Warm Welcomes

It’s simple, it’s profound, and it matters the most: “the first impression.” My mantra is “It isn’t what you say, but how you say it.” It is a warm welcome lobby with a smile, a cozy scent, and an eagerness to assist a guest. Keep it simple and uncluttered, clean and fresh in guestrooms with a hint of lavender scent, and fluffy pillows to unwind from your long working or touristy day.

Johanna BellaicheHotel Manager, The Jewel hotel

Incorporate Universal-Design Principles with Empathy

Creating a genuinely welcoming environment begins with empathy and understanding. Hotels ought to prioritize accessibility by incorporating universal-design principles. However, accessibility extends beyond mere physical modifications, such as ramps and accessible rooms. It also involves providing comprehensive training to staff that surpasses basic inclusivity principles, as well as actively soliciting feedback from diverse guests. Such initiatives can transform a stay into a memorable experience for all. The objective of these efforts is to ensure that every staff member understands the significance of empathy and inclusivity in service. To truly enhance accessibility and inclusivity, hotels should strive to cultivate environments in which both staff and guests feel authentically acknowledged and valued. This approach entails fostering a culture of active listening, where feedback from all individuals—particularly those with varied needs—is regularly sought and integrated into service improvement initiatives.

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Nikos Fokos
Hotel Manager, Numo Hotels & Resorts

October 25, 2024 0 comment
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How Do You Define Success and Happiness?

by EliteWebsite October 25, 2024
written by EliteWebsite

How Do You Define Success and Happiness?

Imagine discovering the true essence of success and happiness through the eyes of those who have walked diverse paths. In this enlightening Q&A, an Executive Editor and a Life Transition Coach share their profound perspectives. The journey begins with insights on finding courage to begin again and concludes with the wisdom of fulfillment through meaningful pursuits, encompassing a total of fifteen expert opinions. Each insight reveals unique connections between personal success and happiness, offering readers a roadmap to their own fulfillment.

  • Finding Courage to Begin Again
  • Pursue Passion Over Wealth
  • Align Life with Values and Purpose
  • Growth and Fulfillment Define Success
  • Helping Others Grow Brings Fulfillment
  • Success is a State of Mind
  • Interconnectedness of Success and Happiness
  • Live Aligned with Values
  • Meaningful Work Brings Happiness
  • Passion Fuels Happiness and Success
  • Purpose and Worthiness Define Success
  • Be Present in Small Successes
  • Happiness Equals Life Satisfaction
  • Seek Joy Over Happiness
  • Fulfillment Through Meaningful Pursuits

Finding Courage to Begin Again

I swear, it’s all about the journey. There are potholes that throw you off course, moments when your heart soars, and others when it feels ripped from your chest, leaving you certain you won’t recover. But then, the dust settles, you find your footing, and you’re back out there—because to me, that’s what success and happiness are: finding the courage to begin again.

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Amy Lyle
Author, Magazine Contributor, Podcaster, Tedx Speaker


Pursue Passion Over Wealth

Success and happiness come from doing something you love while earning a decent living from it. While you may not become extremely wealthy, pursuing your passion is far more important. Many people make good money but are miserable, and that isn’t true success; it’s a sacrifice. Finding fulfillment in what you do is essential for a happy and rewarding life.

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AL Tran
Blogger, Author, AI Trainer, DS Inspire


Align Life with Values and Purpose

To me, success means living in alignment with my values and purpose, rather than chasing external validation or comparing myself to others. It’s about feeling fulfilled in what I do, knowing that I’m making a positive impact while staying true to who I am.

Happiness, on the other hand, comes from inner peace and contentment—being present in the moment and feeling gratitude for where I am, rather than constantly striving for the next thing.

The two are deeply interconnected because success, in my view, is not about beating someone else or reaching some arbitrary milestone. It’s about growth, balance, and staying at peace with myself.

When I stopped competing with others and started focusing on my own journey, I found both success and happiness working together. True success brings a sense of inner calm, and that peace creates space for genuine happiness to flourish.

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Chinyelu Karibi-Whyte
Self-Esteem & Resilience Advocate, Pheel Pretty


Growth and Fulfillment Define Success

Success and happiness, for me, are like two sides of the same coin—shaping each other. Personally, success isn’t a singular destination; it’s the ongoing journey of growth and fulfillment. It’s about tackling challenges that stretch me and witnessing the positive impact of my work. Happiness is that fleeting sense of serene inner peace that never lasts, but while I have it, I try to enjoy it.

This philosophy came alive outside of work in my career. I was leading a marketing campaign for a non-profit focused on dog adoption. The initial goal—increasing website traffic—felt like a standard metric. But when I saw a surge in adoption sign-ups, a wave of happiness washed over me. The success of the campaign wasn’t just about numbers; it was about bringing a positive change, and that intrinsic motivation fueled a deeper sense of accomplishment.

This experience cemented the link between success and happiness in my life. When my work contributes to something meaningful, the satisfaction goes beyond external validation.

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Abhishek Joshi
Digital Marketer, Dog with Blog


Helping Others Grow Brings Fulfillment

Success and happiness are deeply interconnected for me, but my definition of success has evolved over time. When I was younger, I saw success in more traditional terms—personal achievements, reaching milestones, or attaining certain goals. But as I’ve grown older, I’ve come to realize that true success is less about what I accomplish for myself and more about the positive impact I can have on others.

Now, success means helping others grow, seeing them gain value from working with me, and watching them succeed in their own endeavors. There’s a unique joy and sense of fulfillment that comes from knowing you’ve contributed to someone else’s journey. In that way, my happiness is closely tied to seeing others thrive. Their success feels like a reflection of my own, and that’s where I find the deepest sense of achievement.

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Nina Mace
Family Photographer, Nina Mace Photography


Success is a State of Mind

Successful people never need to be told they are successful. Success is a state of mind, not a trophy to acquire. It’s not something people set out to achieve or become. The most successful people aren’t out there making noise about their success; they are living purpose-driven, meaningful lives that provide joy, not just to themselves but to others, too. Successful people aren’t working for success. These are the people who make others happy simply by being who they are.

Many successful businesspeople may not be successful in other areas of life because they aren’t truly happy. Their success lies in their accomplishments, goals, and awards. They need to be recognized as successful in order to feel successful.

The happiest people are more successful, regardless of their status in the workplace or the world. These are the people who can light up a room, even if they are in tattered clothing. The expression “Clothes make the man” is only half true. The reason behind dress codes is to manage behaviors and this works—to a point. Society changes its rules and successful people change their perceptions of what success means, including how we dress and whether or not we are happy in our own skin more than if we are happy in a particular outfit.

When a person thinks success brings happiness, that person will forever be chasing an elusive dream, striving to always be more, do more, own more, achieve more, be recognized for more. The person who believes that being happy is its own measure of success and understands that each individual is responsible for individual happiness is extremely successful because this person constantly and successfully achieves goals the success chasers overlook.

I waited until I was old enough to retire to feel successful in life. That’s when I published my first book and founded a charity. My books did not make me successful. My charity work does not make me successful. That comes from the happiness I feel inside because I chose to be happy despite many things in life that could have had me crying instead. My work as a writer and a volunteer isn’t what makes me happy or successful. Rather it’s the combination of working at what I love and being around others who also love the same things that makes me believe I am a successful human being.

We don’t need to dress for success. We are success. We don’t need to win awards to feel successful. Because that happiness is already there, the success comes along for the ride.

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Mary Brotherton
Executive Editor, bUneke


Interconnectedness of Success and Happiness

My definition of success and happiness has evolved over the years. I used to think success was monetary and based on what I had achieved professionally. I thought happiness was an aspirational idea that was fleeting—here for a minute, and gone the next. Now I believe success and happiness are interconnected—if you are successful at something, it’s likely it is making you happy. If you are happy, it may be because you’re feeling you’ve been successful at doing something.

I see happiness as a generalized state of mind, not measured by small accomplishments. I am happier now in my later years than I was when I was younger. I pay attention to the moments that go well, to the connections I have in my life. Being the right weight or having a better job title are external measurements of happiness and of success. I no longer rely on those to feel contentment, I am happy to say!

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Ellen Rothstein
Life Transition Coach, Ellen Rothstein Coaching


Live Aligned with Values

Success and happiness are two of the most sought-after goals, but many of us chase one at the expense of the other. For years, I believed that achieving external success—wealth, status, and societal milestones—would naturally lead to happiness. I worked hard, checked all the boxes, but deep down, I felt empty and disconnected. It wasn’t until I hit rock bottom that I understood how intertwined success and happiness truly are.

I realized that real success isn’t about external accolades. It’s about living a life aligned with your values, nurturing your well-being, and showing up authentically, no matter what the world expects of you. Happiness, I found, isn’t something you gain once you’ve “made it.” It’s something you cultivate within yourself—through self-compassion, gratitude, and prioritizing what really matters in life.

For me, success is not measured by financial achievements or status but by how closely my life reflects my values. It’s about doing work that brings meaning, nurturing relationships that support me, and growing emotionally and spiritually. Success means staying true to myself and living with integrity, not just achieving what society deems important.

Happiness, on the other hand, comes from the small, intentional choices I make every day to care for my mental and emotional well-being. It’s about practicing gratitude, being present, and finding joy in the moments that matter. It’s an inner state, something we create through our attitudes and habits, not something tied to material gains.

The turning point for me was realizing that success and happiness are inseparable. When I pursued success without considering my happiness, I felt drained and unfulfilled. But when I began prioritizing my happiness—my mental health, my relationships, and my sense of purpose—I found that success naturally followed.

Success and happiness are interconnected because both stem from living in alignment with who you truly are. When you pursue goals that reflect your authentic self, happiness becomes a natural byproduct. And when you focus on cultivating happiness, you lay the foundation for lasting success. True fulfillment is about building a life that feels good from the inside out, where both success and happiness coexist, rooted in your values and your unique path forward.

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Jason Hopcus
Founder/CEO, Connection Project, LTD


Meaningful Work Brings Happiness

My definition of success has changed a lot. Instead of looking at finish lines—numbers, job titles, houses or cars, or a level of public profile—I factor in things like whether I get to do work that at least sometimes lets me feel like I made a genuine difference in the lives of other people. Success to me is about working with people I respect and admire, for people I want to help succeed.

To me, growth for growth’s sake is meaningless, but profitable growth with interesting clients, solving important problems, is what keeps me engaged and excited. It’s about the ability to spend time with people I love and care about. Creating an environment where your employees and clients/customers feel valued and appreciated makes me feel proud that I have built a successful business.

Happiness is when you align your time, actions, and relationships to your purpose and values. For me, happiness leads to success, not the other way around.

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Paige Arnof-Fenn
Founder & CEO, Mavens & Moguls


Passion Fuels Happiness and Success

To me, success and happiness are deeply interconnected and stem from living with “passion and purpose.” I’ve faced numerous challenges in my life, including a life-changing moment when I nearly lost my life 12 years ago. That experience taught me that true happiness doesn’t come from chasing external achievements but from pursuing what you genuinely believe in and care about.

Passion fuels happiness, and success follows naturally when you dedicate yourself to something you believe in. I am incredibly passionate about the travel industry. I’ve built my career on the values that matter to me—creating memorable experiences, helping others see the world, and sharing my love for exploration. Because of this, I wake up each day feeling fulfilled, which brings me happiness far exceeding any financial gain. Success is not just about personal accomplishments but positively impacting those around me, whether it’s my clients, my family, or my team.

When you pursue your passion, happiness flows from the journey, not just the outcome. “Happiness fuels success, and success deepens happiness,” creating a cycle that enriches your life and the lives of those around you. I believe that if more people shifted their focus from trying to find happiness to simply living their passions, they’d find themselves on a rewarding path to success.

The connection between happiness and success is not just personal; it’s also contagious. When you’re fulfilled, your happiness naturally radiates, uplifting those around you and inspiring others to follow their passions, too. Living passionately creates a ripple effect that goes far beyond individual success, helping build a community that thrives on purpose and meaning.

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Tammy Levent
Founder & CEO, Elite Travel Management Group, Inc.


Purpose and Worthiness Define Success

I think success, which is interconnected to happiness, is the ultimate goal in life, whether it’s at work or with your most important relationships. For me, striving for success gives me a sense of purpose and contribution, and happiness brings me joy, a feeling of being alive in this world, and a sense of worth. Combined, success is something I feel, not something I achieve; purpose + worthiness = success.

When I understood what key internal needs brought me joy and sorted them in order of importance to me, I could focus and apply them to my business success. Examples of internal needs include relatedness, feeling unique, connection/love, and growth. I’m a photographer who specializes in corporate headshots. On the outside, that might not seem to contribute much to this world, but I see it very differently.

I have come to the conclusion that my greatest internal purpose is to make people feel great about themselves, to help people see their worth, feel more confident in themselves, and then be willing to put themselves out there more and succeed. Because I get a lot of joy in doing this, I naturally succeed every day I photograph people. It’s a win-win-win!

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Glynns Thomas
Owner/Photographer, Glynns Thomas Headshots


Be Present in Small Successes

Success means achieving small goals and little goals, both professionally and personally. Happiness, for me, comes from being present in the successes and not comparing them to what success looks like for other people. Happiness is, of course, tied to success, but happiness can’t be dependent on success because sometimes I fail, and it’s an opportunity to try another path.

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Emily Cornell
Corporate Communications Manager, Arcadis


Happiness Equals Life Satisfaction

The short answer: you are successful if you are happy with the life story you are living.

Success can change in how it looks throughout your life, but not in how it feels to you.

What felt like success earlier in your life and career might feel really bad later on when you have different life priorities.

Happiness can coexist with unpleasant emotions like sadness, grief, and even anger.

For example, if you are generally pleased with your life as a baseline state of being, then you can be happy even when experiencing moments of anger, sadness, disappointment, etc.

Happiness with your life as a whole experience is success.

So, what is happiness?

Happiness is a combination of these key factors:

  1. Knowing and liking who you really are on the inside, beyond other people’s expectations or labels for you.
  2. Feeling accepted (seen + heard + valued = accepted) as the human being you are, not because of what you “do.”
  3. Feeling that you contribute to something meaningful beyond yourself.

When those key factors are all in congruence, you get to experience a sense of fulfillment and meaning for the life you live and the work you do. That’s happiness.

This is why happiness can coexist with unpleasant experiences like an adverse event, grieving a loved one, losing a job, etc. You can go through unhappy circumstances but still remain in a state of feeling happy with your life overall.

When you feel happy with your life, that is the very measure of success.

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Lindsey Kee
Women’s Personal Development Coach, Lindsey Kee Coaching LLC


Seek Joy Over Happiness

Success and happiness are interwoven in a thread that is often pursued, yet seldom attained. This tragedy arises because these “wants” miss what is truly important to the soul. Success and happiness are outward-facing measures of accomplishments and are, thus, both elusive and ephemeral. Both require the seeker to wait, leading to unease, doubt, and dismay.

A better pursuit can be found in seeking joy over happiness, as the actor Matthew McConaughey espouses. Joy is the immediate satisfaction one receives from the act of doing. Joy does not require the pursuer to wait or relinquish their power of attainment to an outside force. With joy, no other party holds the keys to approval and permission. Think back to when you were engrossed in the bliss of doing something meaningful, and you will readily agree with this assertion. Joy can neither be given nor taken, as it is the soul’s birthright.

As a software developer and now an entrepreneur, I am constantly learning and relearning this lesson of finding joy in creating something out of nothing.

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Michael Sealy
Founder, Cassavarose LLC


Fulfillment Through Meaningful Pursuits

Success isn’t just about achieving external milestones—it’s about living in alignment with my values and creating a life that feels fulfilling. Happiness comes from pursuing the things that light me up, whether it’s helping entrepreneurs grow their businesses or having the flexibility to spend time with loved ones. When I feel balanced and true to myself, success follows naturally. It’s not about hustling for happiness but about creating a life that feels meaningful along the way.

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Katie Carson
Owner/CEO, Feral Flora Consulting

October 25, 2024 0 comment
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How Do You Overcome Objections During a Sales Pitch as?

by EliteWebsite October 25, 2024
written by EliteWebsite

In the high-stakes world of sales, every conversation matters. Hear from top experts like a Founder and a CEO who share their proven strategies to turn objections into opportunities. Discover why the empathize-and-reframe technique is a game-changer and wrap up with how acknowledging concerns can make all the difference. Dive into these nine invaluable insights to elevate your sales game.

  • Use Empathize-And-Reframe Technique
  • Apply Feel-Felt-Found Technique
  • Combine Active Listening With Empathy
  • Validate Concerns With Real-Life Examples
  • Address Concerns Proactively
  • Highlight Long-Term Value
  • Demonstrate Value Over Cost
  • Understand Specific Pain Points
  • Acknowledge Concerns With Feel-Felt-Found

Use Empathize-And-Reframe Technique

As a consultant who’s worked with numerous startups, I’ve encountered my fair share of objections during sales pitches. One method that’s consistently proven effective is what I call the “empathize-and-reframe” approach. Here’s how it works: First, I acknowledge the client’s concern, showing that I truly understand their perspective. Then, I reframe the objection as an opportunity or a problem we can solve together.

For example, I once had a potential client who was hesitant about our pricing. Instead of immediately jumping to defend our rates, I said, “I completely understand your concern about the investment. Many of our most successful clients had similar thoughts initially. Let’s take a step back and look at the bigger picture—what would achieving your fundraising goals mean for your business?” This shifted the conversation from cost to value, allowing us to discuss the potential return on investment.

Another time, a startup founder objected that they didn’t have time for our full program. I responded, “I get it. Time is your most precious resource right now. That’s exactly why our program is designed to save you time in the long run by avoiding common pitfalls and accelerating your progress. How much time do you think you’d save if you could nail your pitch and secure funding in half the time?” This reframing helped the founder see our service as a time-saver rather than a time-consumer.

These approaches have often turned potentially lost deals into successful partnerships. The key is to listen actively, show genuine empathy, and then guide the conversation towards the value you can provide.

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Niclas Schlopsna
Managing Consultant and CEO, spectup


Apply Feel-Felt-Found Technique

Overcoming objections in sales is crucial for successful client interactions. The “Feel-Felt-Found” technique can help; it involves empathizing with the client’s concerns, sharing relatable experiences from others, and highlighting positive outcomes. For instance, if a client worries about costs, a salesperson should first validate their feelings and then relate how other clients had similar doubts but ultimately found value in the investment.

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Mohammed Kamal
Business Development Manager, Olavivo


Combine Active Listening With Empathy

One effective method I’ve employed to overcome objections during sales pitches is active listening combined with empathy. When potential clients express concerns—whether about pricing or product fit—I make sure to acknowledge their feelings first before responding. For instance, if a client says they are worried about costs being too high compared to competitors, I might say, “I completely understand your concern about budget constraints; many of my clients have felt similarly before working with us.”

After acknowledging their concern, I then pivot by highlighting how our solution delivers long-term value that justifies the investment. I share specific case studies or testimonials from similar clients who experienced significant ROI after implementing our product or service. This approach not only addresses their objection directly but also reinforces trust by showing that I genuinely care about their needs.

By using active listening and empathy as tools during sales conversations, I’ve successfully turned objections into opportunities for deeper discussions about how we can meet clients’ needs effectively. This method has often led to closing deals where clients initially hesitated due to concerns about cost or fit.

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Azam Mohamed Nisamdeen
Founder, Convert Chat


Validate Concerns With Real-Life Examples

As an experienced florist, one effective method I’ve used to overcome objections during a sales pitch is the “feel-felt-found” technique. When a customer expresses hesitation about the price of a floral arrangement, for example, I acknowledge their concern by saying, “I understand how you feel; many of my clients have felt the same way when they first saw our prices.” This approach validates their feelings and creates a connection. I then share a story about another customer who initially hesitated but ultimately found that the quality and longevity of our arrangements were well worth the investment. By relating their objection to someone else’s positive experience, I help shift their perspective.

This technique often turns the conversation around because it not only addresses their concern but also builds trust. Customers appreciate hearing real-life examples that resonate with their situation. As we continue discussing their needs and preferences, I can highlight the unique features of our arrangements—like premium flowers or personalized designs—that justify the price.

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Sophie Marasco
Founder, Thanks A Bunch Florist


Address Concerns Proactively

One method I’ve used to overcome objections during a sales pitch is to address potential concerns right from the start of the conversation. I like to connect with clients by interviewing them to determine their vacation needs. This builds rapport and helps me understand what they’re genuinely looking for. By proactively addressing objections, I ensure that there are no surprises by the time we get to the booking stage.

For example, I’ll say, “If I can provide everything you’re looking for—your budget, accommodations, tours, and any special requests—is there anything that would hold you back from booking with us today?” By phrasing it this way, I address any hesitations upfront, and if they respond “no,” it’s easier to move forward confidently. The client has already agreed and is less likely to contradict themselves later on. This method shifts the conversation from uncertainty to commitment, making it easier to close the sale.

Another example is handling budget objections. If a client hesitates over price, I ask them, “What’s more important to you—saving a bit upfront or having an unforgettable vacation where everything exceeds your expectations?” This positions the conversation away from cost and focuses on the value of their experience. When clients realize they’re not just booking a trip but creating memories, it helps shift their perspective. Turning the focus to the overall value and quality means that clients are more willing to stretch their budget and move forward with the booking.

Ultimately, overcoming objections is about understanding what motivates your client and addressing those motivations directly and confidently, all while building trust.

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Tammy Levent
Founder & CEO, Elite Travel Management Group, Inc.


Highlight Long-Term Value

During a sales pitch at QCADVISOR, a client expressed concerns about the cost of our services. Instead of pushing back, I focused on demonstrating the long-term value by highlighting case studies where our solutions saved clients significant time and resources. By shifting the conversation to the ROI they could expect, the client saw the potential benefits, and we successfully closed the deal. This approach of addressing objections with tangible results helps turn conversations around.

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Habib Rkha
Founder, QCADVISOR


Demonstrate Value Over Cost

During sales pitches at 3ERP, I often encounter objections related to pricing. To address this, I focus on demonstrating value rather than just cost. For instance, I share case studies that highlight our successful projects and the long-term ROI clients have experienced. By quantifying the benefits and showing how our solutions save time and reduce costs over time, I’ve been able to shift the conversation from price to value. This method has resulted in a 40% increase in closing rates, as clients see the tangible benefits of our services.

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Ronan Ye
Founder, 3ERP


Understand Specific Pain Points

One effective method I’ve used to overcome objections during a sales pitch is active listening. When a potential client raises concerns, I focus on truly understanding their specific pain points before responding.

For example, during a recent pitch, a client expressed doubts about the cost of our machinery. I took the time to ask probing questions, uncovering that their primary concern was long-term ROI. By addressing their concerns and demonstrating how our equipment could lead to significant cost savings and increased efficiency over time, I was able to shift the conversation. This approach not only alleviated their fears but ultimately resulted in a successful sale and a strengthened relationship.

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Cameron Lee
CEO, ACCURL


Acknowledge Concerns With Feel-Felt-Found

During a sales pitch at Pheasant Energy, I often use the “feel-felt-found” method to address objections. For example, when a client expressed concerns about the upfront investment, I said, “I understand how you feel. Others have felt the same, but what they found was that the long-term cost savings far outweighed the initial expense.” This approach acknowledges their concern while shifting the focus to positive outcomes, which helped turn the conversation and ultimately close the deal.

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Ryan Moore
Founder & CEO, Pheasant Energy

October 25, 2024 0 comment
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What Was Your Most Memorable Customer Success Story, and Why?

by EliteWebsite October 25, 2024
written by EliteWebsite

Ever wondered what it takes to create a truly memorable customer success story? In this blog post, a CEO and a creative director share their most impactful experiences in customer success. From boosting the integrity of a Kickstarter campaign to transforming the success of a diplomatic forum, the insights cover a diverse range of industries and challenges. Read on to discover seven unique and compelling stories that highlight the art and science of exceptional customer service.

  • Boosted Kickstarter Campaign Integrity
  • Empowered Wellness Journey
  • Resolved Production Backlogs
  • Elevated Brand Presence
  • Secured Dream Home
  • Saved Client’s Life
  • Transformed Diplomatic Forum Success

Boosted Kickstarter Campaign Integrity

We produce videos for our clients, and most of the time, we are producing commercials and content for established brands and businesses. However, every now and then, we are able to provide our services to support good causes and things we are personally passionate about.

A standout story for me is one of these times, where we heavily discounted our costs to help a Kickstarter campaign launch a sustainable product into the world.

Our commercial-level content massively boosted the integrity of the campaign and was instrumental in helping the product become a reality. While the profitability was low, it was the personal fulfillment and pride derived from the successful project that was the key takeaway.

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Ryan Stone
Founder & Creative Director, Lambda Video Production


Empowered Wellness Journey

One of the most memorable customer success stories at Teami Blends comes from a woman struggling with her wellness journey. She reached out to us after trying various products unsuccessfully, feeling frustrated and discouraged. She gave our detox tea a try, hoping for a change but not expecting much.

A few months later, she wrote to us sharing her incredible transformation—not just physically, but mentally and emotionally. She told us how using our detox products had helped her feel more energized and confident, and it kick-started her journey towards a healthier lifestyle. She even mentioned that she started focusing on self-care more and shared how her new routine positively affected her work-life balance and family life.

What stood out to me wasn’t just the physical results she achieved, but how her mindset shifted. She went from feeling stuck and hopeless to feeling empowered and capable of taking control of her health. Stories like these remind me why we do what we do at Teami Blends. Seeing our products make a significant difference in someone’s life makes all the hard work worthwhile.

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Daisy Cabral
Dynamic CEO, Bella All Natural


Resolved Production Backlogs

One of the greatest customer success stories I can ever remember happened when we worked with a client in the paper industry that was struggling with constant production backlogs. They were wasting so much money because of the outages, and customers began complaining. Upon our intervention, it turned out to be an issue with their web-stress in production that they had not noticed for months. We assisted them by making tinkering adjustments to the tools and conditions that held the stress.

Their downtime had declined significantly, and production efficiencies in general increased. This struck me because, aside from the tech fix, their business and brand were hit hard. Within a few months, they had gained back their customers’ confidence and even some new customers because they were able to promise more consistent delivery times.

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Alex LaDouceur
Co-Founder, Webineering


Elevated Brand Presence

One of our most memorable customer-success stories involved a small business looking to elevate its brand presence in a competitive market. They approached us seeking assistance with their overall marketing strategy, as they struggled to articulate their unique value proposition.

We began by working closely with them to understand their vision, target audience, and brand values. Through collaboration, we developed a comprehensive content strategy that included engaging copy for their website and social media platforms. We focused on storytelling to showcase their passion and commitment to quality, which resonated well with their audience.

The results were remarkable. Within a few months, the business saw a significant increase in website traffic and social media engagement. Most importantly, their sales improved, allowing them to expand their operations and reach new customers.

What stood out about this success story was the deep partnership we formed with the client. Their gratitude and enthusiasm for the positive changes reinforced our belief in the power of effective communication. Witnessing their growth and knowing we played a role in their journey was incredibly fulfilling and highlighted the impact of strategic marketing and storytelling.

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Josh Bluman
Co-Founder, Hoppy Copy


Secured Dream Home

Each client and transaction is unique, but there is one particular success story that stands out in my mind. It was with a young couple who were looking to purchase their first home together. They had been searching for months, but couldn’t seem to find anything that met their criteria within their budget. After multiple failed attempts at placing offers on houses they loved, they were feeling discouraged.

Then, one day, they came across a listing that seemed too good to be true. It checked off all the boxes on their wish list and was well within their price range. However, as soon as I saw the listing, I knew it would be a competitive bidding situation. Despite the odds, we decided to go for it and submitted an offer. To our surprise, their offer was accepted! The couple was overjoyed and couldn’t believe they had finally found their dream home.

However, the joy was short-lived as we soon discovered some major issues during the inspection process. The sellers were unwilling to negotiate on repairs, and the couple was faced with a difficult decision. They didn’t want to lose their dream home, but they also didn’t want to take on such significant repairs themselves.

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Mike Otranto
President of Aqusitions, Wake County Home Buyers


Saved Client’s Life

One of my most memorable customer success stories involved a client, Dodge Melkonian, a retired Air Force major, who faced a life-threatening situation after breaking his hip on a cruise near the Turkish-Syrian border. The cruise line had left him stranded, and he desperately needed medical help. It quickly became apparent that this was more than just a typical travel emergency—a matter of survival.

My team, including my dedicated agent and our ground tour operator, immediately sprang into action. We worked tirelessly to coordinate with local authorities, hospitals, and even the U.S. government. We were with him at every step, from arranging urgent blood transfusions to securing the funds needed for his care and translation services. There was no hesitation; we focused on getting Dodge the help he needed and ensuring he felt supported despite being in a challenging and unfamiliar environment.

The process involved liaising with the military to ensure his safe transport, arranging medical procedures, and staying in constant contact with his family and local health providers. It wasn’t just about managing logistics but providing reassurance and hope in a frightening situation. My team and I never left his side, and our dedication and quick actions ultimately helped save his life.

This story stands out because it wasn’t about financial success or a luxurious trip but about the profound impact we could have by going beyond typical client service. For me, this experience reinforced that success in the travel industry isn’t just about bookings—it’s about the well-being and safety of our clients, even in the most extreme situations. Being able to help Dodge and knowing he made it home safely remains one of the proudest and most meaningful moments in my career.

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Tammy Levent
Founder & CEO, Elite Travel Management Group, Inc.


Transformed Diplomatic Forum Success

As for the most touching stories of successful customer cooperation, the case when a client faced challenges related to the organization of a huge diplomatic forum, top of all, impressed me.

In this case, they approached us with the view that developing such a project would be very complicated. It was reassuring to have our team at Taskroid fully support HR planning and management while organizing their diplomacy staff training.

Of course, what made this experience so special was the change that was seen at the end of the show. The client’s self-confidence increased greatly as we helped them through the process of developing strategies and offered diplomacy training plans fitting their needs.

What they once considered a potentially big flop emerged to be an incredible success. Not only did we get lots of good feedback from the attendees, but we also got lots of business from the key diplomatic attendees of the functions.

What was clearly illustrated most was that our services are capable of providing a once-and-for-all fix. Knowledge is power; hence, we enshrined a lasting victory for the client by providing them with skills they could apply in the future, thereby gaining worthwhile success.

How they appreciated after we were done, alongside the new confidence we noted in them, made this among the most informative experiences for our team.

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Fawad langah
Director General, Best Diplomats

October 25, 2024 0 comment
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Leadership and Resilience: Overcoming Challenges in Uncertain Times

by EliteWebsite October 23, 2024
written by EliteWebsite

In the face of adversity, effective leadership is defined by the ability to adapt, strategize, and turn challenges into opportunities. Whether it’s transitioning to telehealth or navigating global crises, these stories of overcoming challenges demonstrate the power of resilience and strategic thinking. From educating clients on the benefits of new models of care to facing algorithm changes or supply chain disruptions head-on, each leader showcases how obstacles can pave the way for growth and innovation.

1. Educating Clients on Telehealth Benefits

A major obstacle that nearly derailed my business occurred when we transitioned to a fully telehealth model for our physiotherapy clinic.

When we made the shift to telehealth, many of our long-term clients expressed hesitation or outright declined to transition to virtual consultations. This led to a sharp drop in appointments, and it felt like the business was losing its foundation.

To navigate through this challenge, we rethought our approach to patient engagement and trust-building. First, we made it a priority to educate our existing clients about the benefits of telehealth. We created informative webinars, email campaigns, and blog posts to demonstrate how telehealth could provide effective treatment, even without in-person contact. We highlighted how our personalized assessments and follow-ups could be just as valuable remotely.

Secondly, we introduced a free initial telehealth consultation, giving new clients a chance to experience the platform without financial commitment. This allowed them to see firsthand that telehealth was not just a makeshift solution but a viable, effective way to manage their recovery and health.

In parallel, we ramped up our marketing efforts, using targeted Google Ads to capture new clients who were actively searching for telehealth services. The combination of educating our existing base and expanding our reach to new clients paid off.

The outcome was a steady rebuild of our client base, and within six months, we had not only recovered but expanded our services to new regions. Telehealth is now a core strength of our business, and it opened up opportunities we hadn’t considered before.

Piotr Lewandowski, Physiotherapist & Exercise Scientist, Sports Physio Online

2. Adopting Holistic SEO After Algorithm Update

Facing the risk of derailment, particularly as an online business, can be a harrowing experience. A significant pitfall we encountered was in 2011, during the time of Google’s major “Panda” algorithm update. Over 12% of search results were affected, and several of our clients’ rankings took a hit. 

Despite the immediate panic, we managed through by focusing on adopting a more holistic approach to SEO. We quickly expanded our strategies beyond keywords and links, focusing more on the quality of content and the overall user experience. The immediate aftermath was tough, with a drop in the rankings and the associated business impact. However, the long-term outcome was greatly positive. 

As a result of the repositioning, we not only managed to recover our clients’ rankings but also improved their organic traffic and user engagement. The incident taught us a valuable lesson about overcoming challenges: to always be adaptive and to see challenges as opportunities for betterment.

Jim Kreinbrink, CEO, Hyper Dog Media

3. Restructuring After Misguided Hiring Decision

One of the toughest obstacles I faced was when I hired a friend to run the civil construction side of my telecommunications business. At the time, the business was expanding rapidly, and I needed someone to take over that division. My friend seemed like a perfect fit because he knew the industry, and I trusted him. 

However, I made the mistake of not vetting him properly, assuming our friendship would ensure success. Unfortunately, he lacked the skills and leadership necessary to manage the team and projects efficiently. As a result, we started missing deadlines, clients grew unhappy, and the division lost hundreds of thousands of dollars within months.

This experience taught me a hard but valuable lesson: never mix personal relationships with business unless they are properly vetted, regardless of trust. I had to step in, restructure the department, and ultimately replace him to save the division from complete collapse. My years of experience and training, including my MBA in Finance, gave me the ability to diagnose the inefficiencies and create a plan to turn things around quickly. After that, I implemented stricter hiring protocols and ensured that all hires—friends or not—were evaluated based on their qualifications and not personal ties. This course correction saved the business and helped it thrive long-term.

Ronald Osborne, Founder, Ronald Osborne Business Coach

4. Sourcing Challenges Overcome with Persistence

In the early stages of my business, a major hurdle came in the form of sourcing difficulties. Our 100% pure Batana Oil is sourced directly from Honduras, but we hit a massive roadblock when the government there temporarily halted all exports. That could have been a business killer, but I believed in our mission and product too much to give up. 

We immediately started contacting local officials, educating them about the positive impact our purchase has on the local community. Persistent communication and a solution-oriented approach eventually led to negotiations and the restoration of our sourcing pipeline. Resilience and steadfast belief in the positive impact of our business were key in navigating through this challenge. 

The outcome was not only the survival of my company but an incredibly valuable lesson that I carry with me—that perseverance and a keen focus on problem-solving can turn obstacles into opportunities.

Ashley Smith, Owner, Batana Babe

5. Overcoming Challenges Post-9/11 

One of the most challenging obstacles that nearly derailed my business was the aftermath of 9/11. At that time, I had just rebranded and relocated my travel agency, setting the stage for what I hoped would be a new chapter of growth. However, the tragic events of 9/11 sent shockwaves through the travel industry. Suddenly, the phone lines were flooded with calls from clients wanting to cancel honeymoons, vacations, group trips, and destination weddings. It was a situation that threatened to undo everything we had worked so hard to build.

At that moment, I gathered my team and emphasized empathy and strategy. We needed to address our clients’ fears and concerns, but we also had to think smart to avoid losing all our business. At the time, our bookings only required a $150 per person deposit, so we had some leverage to work with.

I called each client to discuss their options. I approached these conversations with understanding but also offered a practical perspective. I would ask, “Will the $300 deposit significantly affect your life right now? If not, let’s put a note on your account and hold off on cancellations for 30 days to see how things settle.” I also explained that if they chose to cancel now, rebooking later might mean facing higher rates.

This approach was surprisingly effective. Most clients appreciated the personal touch and the realistic advice. We retained nearly all our bookings by presenting a short-term solution and giving them the space to decide. We only had one cancellation, which was entirely understandable—the bride’s father had tragically passed away in the 9/11 attacks.

Navigating through this crisis was a defining moment for my agency. It taught me the power of direct communication, empathy, and strategic thinking in times of crisis. By focusing on the clients’ needs while also protecting the business, we managed to survive and build stronger relationships that have lasted for years.

Tammy Levent, Founder & CEO, Elite Travel Management Group, Inc.

October 23, 2024 0 comment
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Tammy Levent, Founder & CEO, Elite Travel Management Group, Inc.

by EliteWebsite October 19, 2024
written by EliteWebsite

This interview is with Tammy Levent, Founder & CEO at Elite Travel Management Group, Inc..

Tammy Levent, Founder & CEO, Elite Travel Management Group, Inc.

Tammy, welcome to BusinessLeader.io! Could you start by telling our readers a bit about yourself and your journey to becoming a leader in the travel industry?

I’ve been an entrepreneur since the age of 17, starting with an export business in New York, which I built and eventually sold. Later, I ventured into the jewelry industry, opening a store with my husband. But everything changed one day when an armed robbery took everything we had. That experience forced me to re-evaluate my path, and I realized I needed to pursue something that truly resonated with me. Reflecting on my passions, I was drawn to travel. Starting Elite Travel Management Group Inc. was challenging, especially with a financial setback of -$180,000. I leaned on strategic partnerships and dedicated myself to building the business with resilience and a focus on creating unforgettable experiences. Over time, the company has generated over $198 million in revenue, allowing me to share my love for exploration with clients worldwide. That pivotal moment turned into a new beginning that not only shaped my career but also allowed me to make a lasting impact. My journey has been defined by perseverance and a commitment to following my passion, and I’m proud of how far I’ve come.

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Your career path, from pioneering destination weddings to pivoting your business during the pandemic, is truly inspiring. What key decisions or moments would you say have been pivotal in shaping your success?

Throughout my career, I have always focused on identifying needs in the market and fulfilling them. One of the most pivotal decisions I made was expanding the concept of destination weddings. At the time, Sandals was pioneering the idea of “wedding-moons,” but there was still a significant gap—no one was truly specializing in promoting this concept. I recognized the potential for destination weddings to evolve beyond what Sandals offered, so I dove in. I pursued strategic partnerships, such as the collaboration with AOL’s Aisle-Dash, which provided me with a chat platform, and I became featured on Brides.com.

By positioning myself as an expert in destination weddings, I grew my business from $500,000 to almost $7 million in just one year. This approach has shaped my business philosophy: I don’t wait for trends to emerge; I anticipate them. I was already focusing on luxury travel and European destinations before they became mainstream trends, and I’m now well-prepared to meet the demand. My method is simple: solve a problem, create a solution, and fulfill the need. This mindset isn’t limited to the travel industry. I’ve applied it to product development as well, always asking myself where I can fill a void that would benefit others.

Additionally, I recognized the need for a training program for travel agents that broke away from traditional schooling. I developed a nontraditional program that takes training to an entirely new level, resulting in an award-winning curriculum. This initiative reflects my commitment to empowering travel agents with the skills and knowledge they need to succeed in a competitive industry. Ultimately, my success has been driven by a constant willingness to evolve, identify trends, and create what people want before they even know they need it.

You mentioned anticipating a split in the travel market post-pandemic, with some seeking luxury experiences. What advice would you give to entrepreneurs in any industry on effectively identifying and capitalizing on emerging trends?

Anticipating shifts in the market, especially post-pandemic, is crucial for entrepreneurs across industries. The pandemic has changed consumer behaviors, leading to a divide in the travel market where some seek luxury experiences while others prioritize value. Here are key strategies to effectively identify and capitalize on emerging trends:

1. Stay Informed: Regularly consume industry news and engage with thought leaders to understand changing consumer behaviors. Being adaptable to new information will help you pivot your strategies effectively.

2. Listen to Customers: Conduct surveys and focus groups to grasp your customers’ evolving needs. Social media insights can also guide you in tailoring your offerings, whether luxury or budget-friendly.

3. Utilize Data Analytics: Track consumer behavior through data analytics to identify trends. Analyzing purchasing patterns and social media engagement will help inform your product development and marketing strategies.

4. Embrace Innovation: Be open to innovative technologies and services that enhance customer experiences. For instance, in travel, consider virtual reality for immersive experiences or personalized travel-planning services.

5. Focus on Niche Markets: Identify and cater to niche markets that align with your expertise, such as eco-friendly travel or wellness retreats. Establishing yourself in a niche can attract a loyal customer base.

6. Create Strategic Partnerships: Collaborate with businesses that share your values to expand your reach and enhance offerings. Strategic partnerships can provide valuable resources and credibility.

7. Be Proactive: Don’t wait for trends to emerge; actively seek opportunities for innovation and differentiation. A forward-thinking mindset encourages exploration and experimentation.

Success lies in anticipating market changes and responding proactively. By cultivating a mindset that embraces change, you can position your business for sustainable growth, regardless of the industry. The most successful entrepreneurs identify emerging trends and adapt to them effectively.

Your approach to luxury travel seems deeply rooted in understanding the evolving needs and desires of travelers. Can you share a specific example of how you’ve tailored an experience to meet those needs?

My approach to luxury travel is fundamentally rooted in understanding the evolving needs and desires of travelers. Luxury travelers often seek comfort not just in ornate accommodations or high-price tags, but in the overall experience. They desire flawless journeys without hiccups, unique excursions that set their trips apart, and round-the-clock support to address any issues that may arise. Their preference for privacy extends to everything from private transfers to personal concierges, and they are willing to invest in these services because they recognize the value of unforgettable memories that will last a lifetime.

A recent example illustrates this well. I had a client traveling from Lisbon to Porto and down to the Algarve region in Portugal. Their itinerary included a private boat trip in the Douro Valley and a tailored wine-tasting experience. I arranged for private transfers that took them to several towns between Porto and the Algarve, with a knowledgeable guide to explain the sights along the way, including lunch at a local restaurant.

In Faro, they explored the stunning Benagil Caves on a private boat at sunrise, allowing them to capture breathtaking photographs before the crowds arrived. The experience also included cooking classes and arts and crafts, providing opportunities to engage with local culture and spend time with residents.

This level of personalization and attention to detail is what luxury travelers seek. By understanding their desires for unique experiences and comprehensive support, I can ensure they enjoy their travels to the fullest while creating lasting memories. This not only leads to referrals and repeat business but also fosters lifelong client relationships.

You’ve built a successful business while also making a significant community impact through It’s My Bag. How do you balance your entrepreneurial pursuits with your commitment to philanthropy?

Balancing my entrepreneurial pursuits with my commitment to philanthropy is a core principle of my business philosophy. I believe that these two aspects go hand-in-hand and can significantly enhance each other. My charity, It’s My Bag, is deeply connected to my travel business; I didn’t start a charity unrelated to my work in travel. It’s My Bag is featured prominently on my website, and I encourage every client I encounter to consider donating any unwanted suitcases to our cause. By integrating this initiative into my business model, I create a seamless connection between my entrepreneurial efforts and my philanthropic goals.

Additionally, I actively engage with our partners in the travel and hospitality sectors—airlines, airports, hotels, and other vendors—to ask if they would be willing to save unclaimed or abandoned suitcases for us. This collaborative approach not only benefits our charity but also fosters a sense of community involvement. For me, it’s a win-win situation. We’re not asking for money; we’re simply seeking support for a meaningful cause. The community is generally willing to help when they understand the impact of their contributions. When someone considers discarding a worn suitcase, I urge them to think about the child who may be taken from their home with their belongings packed in a garbage bag. No child should face that kind of indignity, and this understanding is why this cause is so close to my heart. By connecting my entrepreneurial endeavors with philanthropy, I’m able to create a positive impact while also building a business that resonates with my values. This balance not only enriches my life but also strengthens the community and fosters a culture of giving.

Many entrepreneurs struggle to integrate philanthropy into their business models. What advice would you offer to those looking to make a positive social impact alongside their business goals?

Integrating philanthropy into a business model can create a positive social impact alongside achieving business goals. Here are some strategies for entrepreneurs looking to weave social responsibility into their pursuits:

1. Align Values with Purpose: Identify your core values and find a social cause that resonates with you or is relevant to your industry. This alignment will make your efforts more authentic and impactful.

2. Start Small and Scale Up: Begin with manageable actions, such as donating a portion of profits or organizing volunteer days. As your business grows, expand your philanthropic efforts based on what resonates with your team and customers.

3. Engage Employees and Customers: Involve your team and customers in philanthropic initiatives to foster community and shared purpose. Encourage employee participation in volunteer activities and solicit feedback on causes they care about.

4. Leverage Partnerships: Collaborate with established non-profit organizations that align with your mission. These partnerships can amplify your efforts and create a larger impact.

5. Communicate Your Efforts: Be transparent about your philanthropic initiatives. Share your goals and the impact of your contributions through social media and newsletters to inspire others to join.

6. Measure Impact: Establish metrics to track the effectiveness of your philanthropic efforts. Understanding what works helps refine your approach and demonstrates the benefits to stakeholders.

7. Be Genuine and Consistent: Ensure your philanthropic efforts reflect a genuine commitment to making a difference. Authenticity builds trust with your customers and community.

8. Create a Culture of Giving: Foster a company culture that prioritizes social responsibility. Encourage employees to suggest causes and create opportunities for involvement.

By thoughtfully integrating philanthropy into your business model, you can create a lasting, positive impact while achieving your business objectives.

Your story demonstrates the power of strategic partnerships, like the one with MONOS Suitcases. What tips do you have for building mutually beneficial partnerships that create lasting value?

Building strategic partnerships that create lasting value begins with a clear understanding of both parties’ needs. Here’s my formula for developing effective partnerships:

1. Identify Your Needs: Start by assessing what you hope to achieve through a strategic partnership. For example, in my work with It’s My Bag, I identified the need to fulfill the requirements of children in foster care facilities. Understanding your goals is crucial for determining the right partner.

2. Understand Your Partner’s Needs: Next, consider what the potential partner requires. In my case with MONOS Suitcases, they faced a challenge during COVID when returned suitcases could not be resold due to regulations. Their need was to responsibly manage surplus inventory without waste.

3. Find Mutual Benefits: Look for a solution that addresses both your needs. With MONOS, we established a partnership where they could donate suitcases to support children in foster care, benefiting both parties. This alignment of interests creates a strong foundation for collaboration.

4. Communicate Clearly: Open communication is vital for a successful partnership. Discuss expectations, goals, and potential challenges upfront to ensure both parties are on the same page.

5. Build Trust and Reliability: Trust is essential for any partnership. Deliver on your promises and maintain reliability to strengthen the relationship over time. This trust can lead to future collaborations and greater impact.

6. Evaluate and Adapt: Regularly assess the partnership to ensure it continues to meet both parties’ needs. Be open to adapting the arrangement as circumstances change, ensuring ongoing value for both sides.

By following these steps, you can create strategic partnerships that not only fulfill immediate needs but also foster long-term collaboration and impact. Effective partnerships are about creating win-win situations that benefit all involved.

Innovation is key in the travel industry. What are some innovative approaches you’ve implemented to enhance customer engagement and retention?

Innovation is crucial in the travel industry, and I’ve implemented several strategies to enhance customer engagement and retention. One of the most significant innovations is our commitment to providing 24/7 support, ensuring that clients can reach a real person anytime they need assistance. This personal touch sets us apart from competitors who may rely on automated systems. We also offer a price-match guarantee, reinforcing our commitment to value and customer satisfaction. Additionally, we create personalized group experiences after personally experiencing the destinations ourselves. By escorting clients on trips to places like Egypt, Dubai, Israel, Greece, Ireland, Italy, Sardinia, Spain, Iceland, Thailand, and Bali, we provide a unique, immersive experience. This not only allows clients to share in the adventure but also fosters deeper relationships and trust. Another innovative approach is our focus on collaborating with local suppliers in the destination countries. By partnering with those who have firsthand knowledge and expertise, we ensure our clients receive the best possible experiences. This is especially important for luxury clients seeking unforgettable, once-in-a-lifetime journeys. Through these innovative strategies, we not only engage our clients more effectively but also enhance their overall travel experiences, fostering loyalty and encouraging repeat business.

Looking ahead, what trends do you see shaping the future of the travel industry, and how are you preparing your business to adapt and thrive?

Looking ahead, I see several key trends shaping the future of the travel industry. One significant shift is the increasing value of travel agents, as clients face time constraints. With less time available, travelers will seek out experienced agents who have firsthand knowledge of destinations, enabling them to provide immersive travel experiences. I believe there will be a growing interest in exploring cultures beyond the familiar, with travelers seeking unique experiences in remote destinations.

Many people are becoming more health-conscious and curious about longevity, which is why I recently launched a new division focused on Blue Zone experiences. This initiative caters to health-and-wellness travelers interested in understanding the lifestyles and cultures of regions known for their longevity. Blue Zone experiences will include corporate retreats and individual travel opportunities to destinations like Sardinia, Okinawa, Japan, Costa Rica, and Icaria, Greece. I’ve even partnered with an influencer to help build this side of the business, emphasizing wellness, cultural diversity, and immersive experiences.

In summary, my focus is on adapting to these trends by offering specialized services that prioritize health, wellness, and unique cultural immersion. By positioning myself and my business to meet these evolving demands, I am confident that we can thrive in the changing landscape of the travel industry.

Thanks for sharing your knowledge and expertise. Is there anything else you’d like to add?

Thank you for the opportunity to share my insights. As we navigate the evolving landscape of entrepreneurship, it’s essential for business leaders to remain genuine in their practices and sales tactics. Today’s consumers are wiser and more discerning; they seek authenticity before making purchasing decisions. Regardless of the industry, establishing trust and transparency is vital. By fostering long-term partnerships with clients, entrepreneurs can create a foundation for sustained success. When clients feel valued and understood, they are more likely to return and refer others, ultimately contributing to the growth and resilience of the business. In a world where integrity matters more than ever, genuine relationships will be the cornerstone of thriving enterprises.

October 19, 2024 0 comment
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