What Happens When a Resort Closes?

by JuJuB


elite travel group
So what do you do when a resort closes due to an emergency situation?

It’s always a good idea to have a plan in place so you’re able to handle any type of emergency situation that may arise. This is one of the reasons why I always work with a tour operator, as you never know what’s going to happen!

Knowing exactly how to handle a travel emergency can help you be seen as a better travel agent. Travel agents are expected to handle every single aspect when booking travel arrangements for their clients, and if you can learn how to properly deal with any travel emergencies that come your way then you’re definitely on the right path.

I recently got an email from one of my clients who saw a Facebook post that said somewhere in the Caribbean Islands a resort was shutting down. They announced they would be temporarily closing starting the very next month and wouldn’t be opening up again until for a few more months, at least.

Unfortunately, not everyone is personally advised when a resort is going to be shutting down. So you can only imagine how people would be scrambling in order to find a new resort location due to such short notice that was given! These types of quick shut downs can really make for bad business.

And it’s the clients  who pay the price, as they have to scramble when on their vacation. Now they are on the hook for finding another resort to stay at, and with very little time to do so. Not a good situation to be in!

When resorts shut down they do often offer choices – relocate and stay at another resort, reschedule the client’s vacation, or cancel the booking and receive a full refund. None of these options are ideal. Especially if the client wants to cancel because the resort states that they have no control over airline bookings and therefore can’t offer them any refunds for airfare. So what happens to their airfare if they cancel?

Yes, a resort closing last minute can really throw everyone for a loop! I definitely recommend having a tour operator on your side that you can trust and work with on an ongoing basis to help you out when these types of situations come up.

Elite Travel Management Group, Inc

image source: Copyright: <a href=’httww.123rf.com/profile_parilovv’>parilovv / 123RF Stock Photo</a>

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