Southwest Will Stop Overbooking Its Flights Altogether

Southwest, the airline by passenger traffic, had the highest forced bumping rate among large U.S. carriers, taking nearly 15,000 passengers off flights last year, or 9.9 per 100,000 passengers, down slightly from 2015. The company’s made the decision, that we will cease to overbook going forward. We’ve been taking steps over the last several years to prepare...

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Ranking Customer Satisfaction With Airlines, Hotels and Online Travel Agencies

The recent incident involving the forced removal of a passenger from a United Airlines flight was not included in the report results, but United was the lowest ranked of the three main legacy carriers, the other two being American and Delta. As the satisfaction scores show, however, it seems that more passengers are motivated by price than other factors, which...

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Florida Tourism Officials Are Fighting for Funding as Cuts Loom

The request from Ken Lawson, who was named to the job in January, was backed by statements from Florida Gov. Rick Scott and Roger Dow, president and CEO of the U.S. Travel Association. The political wrangling follows a tumultuous stretch for the organization, which came under fire for a lack of transparency over a $1 million contract with the Miami rapper Pitbull....

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How Women in the Travel Industry Are Tackling Gender Discrimination

Gender issues, like the wage gap and the lack of women in the highest management positions have come to a head under the Trump administration. Women are making their voices heard, marching and speaking out, like Women in Travel & Tourism International founder, Laura Mandala, a proponent of the rallying cry grab your purse, which incites women to move on...

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Lower Ghost Camp in San Angelo, Texas

A short hike from the River Bend Campsite within San Angelo State Park will lead you down a trail dotted with a couple dozen concrete picnic tables overgrown with cacti. They are covered by rotted wooden awnings, which allow the sunlight to filter through. According to Texas Parks and Wildlife staff, the campsites were built in 1995 around the time the U.S....

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A Ghost Town Near Chernobyl Has Become a Spectacle for Tourists

A bulletin board in the Ukrainian town of Pripyat still bears an edition of the Sovietsky Patriot newspaper, dated three days before the nuclear explosion that turned the city into one of the world’s most baleful ghost towns. The explosion and the subsequent fire spewed a radioactive plume over much of northern Europe. Tourist companies offer day trips to...

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American Airlines CEO Hopes Huge Employee Salary Hikes Will Reset Relations

Famously touting changes to come, American Airlines executive, Doug Parker, has made good on the boast, instituting significant wage hikes for airline personnel. In doing so, he’s taken a significant bite from the airline budget, inciting grumbling from investors and investment watchers. Parker defends his actions, citing his decision as a retribution for...

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Juneau, Alaska Expects a Record Number of Cruise Tourists This Summer

City Hall has launched an online survey for residents to fill out as Savannah works toward a tourism management plan. The goal is to balance the needs of Savannah’s vital tourism industry with those of residents, especially people living in the downtown historic district. City Hall is developing its tourism management plan with assistance from Savannah’s...

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Travel Industry Leaders Say Overtourism Caused by Lack of Planning

The United Nation’s international year of sustainable tourism for development in 2017 encouraging conversations with major travel brands, many leaders within the travel industry feel they’re still not doing enough to address issues of overtourism and unsustainable impacts of travel around the world. “Badly” garnered the second highest percentage of votes...

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