Gran Melia Puerto Rico Melia Caribe Tropical  Dominican Republic

Meliá Hotels stole Christmas!

Two of our clients had some terrible experiences on vacation at two different resorts around Christmas and as a result of the way the resort company handled the two situations Elite Travel has decided not to offer any packages for any Meliá Hotels effective immediately.

It’s never easy to make a decision to pull an entire branch of properties from the list of resorts we sell packages for, but sometimes it’s necessary because our number one goal is to only offer the best vacations to our customers. We always tell prospective clients and current clients the truth and as such we feel it is our duty to expose the reasons why we are dropping Melia properties from our options of reputable brands.

Carey and her family wanted a wonderful Christmas getaway in Puerto Rico. We sent them to Gran Meliá Puerto Rico. She paid for a top of the line suite and wanted an adjoining room. Not only did Carey not get the view she paid for, but the resort attempted to charge the clients an exuberant amount in additional fees for the adjoining room.

Carey had this to say, “The property was a major disappointment. There was a 10 hour wait time for check in. Altogether the food was bad. For example, they served raw hamburgers. We were promised a beach view and instead of that we got a view of a building along with terrible smells and an infestation of mold. This was ultimately one of the worst vacation resorts we have experienced!”

The resort treated our clients badly when they voiced their concerns. Of course, Elite Travel worked with our clients to salvage their vacation, but the resort made things much worse than they needed to be without any offer to resolve any of the problems our clients endured.

Andrew was hoping for a much needed retreat due to a recent family loss so he was hoping to take his girlfriend somewhere nice for the holidays. We sent them to the Meliá Hotel in the Dominican Republic. Needless to say this retreat for our clients was anything but. They complained of bad food and had mold in their rooms as well. They were moved not once, not twice, but three times and each of the three rooms had mold and felt filthy.

Then, at the restaurant the staff exhibited unsanitary behavior that left our clients with no appetite- from putting the condiments on the floor while cleaning the tables to using dirty table cloths its not surprising they didn’t want to eat in this place.

Again, Elite did everything we could to salvage the vacation for our clients with no assistance from the resort.

If two horrible experiences can happen at two completely different properties that exhibit the same level of bad customer service, unsanitary conditions and an overall lack of care then it’s clear that this company needs some serious changes before Elite Travel would ever consider sending someone there again.

The saddest part is both Meliá properties are in stunning locations and the exterior of the buildings is still beautiful. Just look at their former reviews online and you’ll see that most of the reviews on the properties used to be overwhelmingly positive. In fact, even our clients that we sent to both of these properties said they were beautiful with the exception of the poor room and restaurant conditions and appalling customer service. It is our sincere hope that the management behind Meliá Hotels will see this post and the recent bad reviews and restore their properties back to their former glory. The more you let a property suffer and get run down the closer you get to closing your doors for good.

#EliteTravelGroup #meliahotelsreview #MeliaHotels

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